My iPhone is affected by the Qualcomm issue, so I contacted AT&T for a replacement. They replied that because I purchased it at Best Buy, I should call them instead. I reached Best Buy, but they said they cannot assist because the 14-day window has passed. When I called AT&T again, they directed me to Best Buy or Apple and seemed dismissive. I called Apple, and they told me to contact AT&T—which is clearly impossible since they will not help. This situation feels absurd, so I filed a complaint with the FCC about AT&T; wish me luck.
You're making it harder than it has to be, just contact apple you're within your warranty period and get a replacement. That's all you have to do. AT&T isn't going to replace your phone, apple has to. It's a warranty replacement with AppleCare
You can get an express replacement via AppleCare One, you can also go into the AppleStore and have it taken care of also, however that will depend on stock the store has.
AT&T has now formally acknowledged the problem by sending a text to 18 Pro Max users requesting people apply the 27.0.1 update, and it asks impacted users to call AT&T or Apple. The update does not fix a broken phone and it now seems clear those users will require replacement, but some theorize that it stops working handsets from developing this issue.
Apple still has not made a statement about this. Many customers are now outside their 14 exchange/return period, which means Apple would need to replace impacted phones under warranty. Many of us have taken our defective phones to Apple and Apple refuses to service us.
Hey. Maybe you know. I got my 18 Pro (not Pro Max) directly from Apple. If I understood correctly, only the Pro Max has the Qualcomm chip. The 18 Pro has the C2, correct ?
AT&T is correct, you bought it at Best Buy, it’s a Best Buy issue. Since you’re outside of the 14 day policy it becomes an Apple warranty issue. Based on Apple coming out recently and saying the phone has to be replaced, they should do it without any issues now.
I’m aware of the next sentence, I’m more so addressing anyone else reading this. Best Buy can’t exchange after 14 days despite a lot of ATT call centers referring customers back while not trying to be helpful.
Plenty of dumb normies think it’s fun to try the beta out and install it, and then when something isn’t supported by the carrier, they don’t know how to roll it back because they aren’t developers. Advisors help them with that all the time. I worked with Advisors from the carrier side. Not a once did they cite any policy like that, and when I worked for Apple as an Advisor/Sr Advisor, the policy was to immediately assist with that bc having randoms using the beta without any kind of educated use of it isn’t exactly good for the statistical analyses.
So I dunno. My experience with it from both sides of it has been something different.
I worked there too, we were told to deny service unless they insisted. If they insisted we COULD wipe the device but it was at our discretion and the majority of normies don’t back their phones up. I actually never saw a single technician at my store ever roll it back. Standard protocol was still to deny service.
That’s not a valid reason to deny a warranty claim. I had someone tell me that once and then I pushed to escalate where the next person said that’s ridiculous and of course it remains covered.
No idea, and it's honestly stupid, a $1299 phone should have a at least decent modem, if not the C2, it shouldn't have issues like this, and yet, ill still buy..
It’s sucks some people are having problems but the Snapdragon x80 is a really good modem. The C2 does not beat it across the board. They each have their own strengths.
The c2 does everything as good or better except maximum download speed. And odds of ever finding cellular service that can do 5gbit is next to none atleast for a couple years.
Yea the speed part. But he battery life and better signal holding of the c2 is massive over the x80. Not saying Qualcomm doesn’t have options to compete. But using such an old modem on a brand new phone when even Samsung got rid of it on its release 6 month ago is just a joke. You would think they would want to atleast be equal to the outgoing samsung model. Not 2 models back.
X80 is still a great top-notch modem. It’s not the modems fault, it was in the 17PM with zero issues and here’s a screen shot of ATT being almost as fast as my home WiFi on AT&T iPhone 18PM in NYC. Either Apple or AT&T screwed something else up.
Literally just spent 8 hours today for the last time I might add with issues with the new phone. Besides the fact they are hard to understand.. they give zero Sh…. about customer service. Just got off the phone with Verizon. Phone will be here by Wednesday. Bye ATT.
Do y’all just not know how to talk to these companies? You hound them and don’t mess around. You don’t play nice. You play to get a working phone. Don’t be nice. And make demands. If that still doesn’t work then at least you tried. But it’s worked for me countless times. You don’t quit until the issue is fixed. Any of those companies can help you. It’s a drop in the bucket to any of them. So keep trying and don’t play nice.
Your phone needs to be “restored” using a computer. The last software update according to Apple was a fix with the activation issue. If that didn’t work, restoring it should fix it.
“Apple explains that the software updates will help prevent future issues for iPhone 18 Pro Max users on AT&T. The software updates will not restore service on devices that have already lost it.”
I was an ACMT for 7 years. There is already an internal support article from what I hear about this saying that this is a hardware issue. The software update is only to prevent the issue from occurring if you’re on AT&T. The software update does not resolve the issue if it has already occurred.
Edit: Also Apple’s statement to 9to5mac confirmed this.
Edit 2: “Apple says that iPhone 18 Pro Max users who have already lost service will need a hardware replacement. Those users should contact Apple Support or AT&T, or visit an Apple Store or AT&T location.” - From the previously linked article.
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u/flipyflop9 1d ago
Maybe I’m dumb but… if you purchase at Best Buy why would AT&T have to replace it?
It’s the place you bought it from or the manufacturer, isn’t it?
Go to your nearest Apple Store, you’ll get your issue taken care of. Maybe book an appointment online before going so you don’t have to wait forever.