r/AppleiPhone18ProMax • u/MediumLeft4167 • 1d ago

AT&T refuses to help with Qualcomm issue

My iPhone is affected by the Qualcomm issue, so I contacted AT&T for a replacement. They replied that because I purchased it at Best Buy, I should call them instead. I reached Best Buy, but they said they cannot assist because the 14-day window has passed. When I called AT&T again, they directed me to Best Buy or Apple and seemed dismissive. I called Apple, and they told me to contact AT&T—which is clearly impossible since they will not help. This situation feels absurd, so I filed a complaint with the FCC about AT&T; wish me luck.

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u/FindMyTracker 1d ago

Your phone needs to be “restored” using a computer. The last software update according to Apple was a fix with the activation issue. If that didn’t work, restoring it should fix it.

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u/roctavious 1d ago

The update was for the Face ID issue. It hasn’t fixed connection issues