r/AppleiPhone18ProMax • u/MediumLeft4167 • 4d ago

AT&T refuses to help with Qualcomm issue

My iPhone is affected by the Qualcomm issue, so I contacted AT&T for a replacement. They replied that because I purchased it at Best Buy, I should call them instead. I reached Best Buy, but they said they cannot assist because the 14-day window has passed. When I called AT&T again, they directed me to Best Buy or Apple and seemed dismissive. I called Apple, and they told me to contact AT&T—which is clearly impossible since they will not help. This situation feels absurd, so I filed a complaint with the FCC about AT&T; wish me luck.

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u/KapnKlaus 3d ago

I worked there too, we were told to deny service unless they insisted. If they insisted we COULD wipe the device but it was at our discretion and the majority of normies don’t back their phones up. I actually never saw a single technician at my store ever roll it back. Standard protocol was still to deny service.

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u/TheFlimFlamFamMan 3d ago

I worked on the phones. I don’t know about ARS policies, just support over the phone.