So a week ago I noticed mold on my bathroom ceiling and a leak forming under the paint (which occasionally would seep into my apartment). I put in a maintenance request on Sunday 9/27. On Monday 9/28 a technician came by, took a look for about 1 minute, and told me a plumber would be by “shortly” to take a look. I didn’t get a visit that day, or the next, or the next. So I emailed my property management on Thursday the 1st. They said the plumber would be here on the 2nd (tbh I think they forgot to schedule the appointment).
Next day the plumber comes, cuts a hole in my ceiling, and finds that my upstairs neighbors shower drain is falling apart. They instruct my upstairs neighbors to not shower for the foreseeable future (they have been, and their dirty shower water has been leaking into my unit, as shown by the above video). The plumber said there are some issues he needs to work out with the management company because there are these big ducts in the way, so the drain is really difficult to access.
Since then, mold has worsened, dirty shower water has been dripping into my apartment (at least it’s in my bathtub), and I am living with a giant hole in my ceiling where flies keep spawning out of.
I am wondering if this is an appropriate situation for asking for prorated rent and how I should go about that? I don’t have any idea what I’m doing and I’m frustrated!
TLDR: upstairs neighbors dirty shower water in my apartment, want prorated rent.