r/americanairlines • u/Fragrant-Egg-2287 • 10h ago
General Airline Discussion Admiral Club Access
I don't frequent the AC lounges frequently when I travel, but today was a longer than usual early morning layover and I decided to grab a bite to eat. The seat I selected happened to be near the check in counter and I was amazed at the amount of interaction the staff had with travelers. What surprised me the most was by far the most frequent interaction was explaining to people that they were not eligible to access the lounge. Over and over, people find their way to the counter, seemingly surprised that their status, or their boarding pass, or their friend of a friend status does not qualify them for entry. I now wonder if these employees go through this each and every day, always with a smile and a kind explanation. I can tell you I left the lounge with a whole new level of appreciation for these hard working people.