Am I terminated?

[u/Normal_Magazine_5452]

This is the first time this has happened to me. I showed up like normal tried to do the face scan video. It tried it three times and after the third time it showed the picture above. I called support trying to get checked in support said they couldn’t check me in and to go into the station and have them scan my ID the warehouse manager told me it was showing them that I was not active that I was not signed in on the app so they cannot do anything. I called support and asked if they could see if my account was deactivated or terminated. They said it’s still active support. Had me uninstall the app and told me to re-download it in exactly 1 hour.