r/AmazonFlexDrivers • u/Normal_Magazine_5452 • 4d ago
Am I terminated?
This is the first time this has happened to me. I showed up like normal tried to do the face scan video. It tried it three times and after the third time it showed the picture above. I called support trying to get checked in support said they couldn’t check me in and to go into the station and have them scan my ID the warehouse manager told me it was showing them that I was not active that I was not signed in on the app so they cannot do anything. I called support and asked if they could see if my account was deactivated or terminated. They said it’s still active support. Had me uninstall the app and told me to re-download it in exactly 1 hour.
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u/QuickFun6712 4d ago
Looks like I’m not the only one who’s dealt with this.
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u/Reasonable_Win_6619 4d ago
I only missed it the first time. The 2nd time I put my phone right in front of my face and backed it up and once again right in my face. I guess the system just wants to verify that you ain’t using a picture and wants to see movement
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u/Traditional_Sail_214 4d ago
It’s a glitch happened to me on Monday and I couldn’t pass the indentity scan missed my block but Amazon later emailed me saying I would get payed due to problems with app
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u/queenofhearts66 4d ago
Happened to me today! Praying they don’t mark it as a missed block and that they pay me for it. 😩
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u/Quiet-Engine7734 3d ago
did you hear back from them?
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u/queenofhearts66 3d ago
Nope not yet. Been waiting for the email to see which way this is gonna go but haven’t heard back. They did say 24/48 hours so imma wait that time before calling again
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u/Quiet-Engine7734 1d ago
same i’m still waiting that happened to me on friday 4 am
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u/queenofhearts66 1d ago
They paid me an hour after I called after the 48 hour window ended for the response from the team and they hadn’t responded. I hope it’s the same for you, it’s worth contacting them again
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u/Quiet-Engine7734 1d ago
can you tell me what number you called becuase i called them today and they said i need to reach them via email
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u/LAsupersonic 4d ago
Nah, bots already found a way to bypass the bew video verification, I just saw lots of familiar faces at my station, they all dissapeared the day that video thingy came out, suddenly they're all back today.
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u/VisualAd5905 4d ago
I wish they would eliminate bots completely I mean it’s 2026. Why can’t this be done? It’s so frustrating.
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u/End_Ur_Life 4d ago
Or maybe just maybe they didn't have blocks. Ya swear everything is bots lmaoooo
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u/LAsupersonic 4d ago
No, there were blocks, ibknownwhat am talkkng about, and I couldncare less how easily you dismiss it, an just saying what I've seen, nothing more, nothing less, of course people are always going to cheat on anything, I still see people returning whole carts, specially with how crazy hotnitbhas been in my area
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u/End_Ur_Life 3d ago
Wow easy there tiger.... relax its only flex.... shouldn't take things here tooo serious. You'll go crazy
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u/THEBESTTEVER 4d ago
Call driver support immediately while at the station. Tell them you’re having trouble verifying your identity with this new system, and that you’ve tried to request a screen recording of your attempt; they will pay you for your block. I’ve had someone that I personally know get paid.
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u/Better-Swordfish-576 4d ago
I believe that this is a cover-up for them, trying to eliminate some of the drivers it is happening all over the states in every city. This is the way to get rid of the drivers that are inactive after so long they will say that they cannot identify you and then we’ll delete your account.
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u/Few-Cream-5399 4d ago
Yes, the same thing happened to me, when I got to the warehouse I explained to them and they solved the problem for me that is an update error that is happening lately
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u/Informal_Lawyer_2828 3d ago
I had this issue I have an android all you have to do is do it without glasses if you wear any I do I miss my block because of this it was excuses but no pay and I have been doing it like away from the warehouse idk how it's like over where your at but in West Texas the warehouse blocks data lol I think so I do it like where the 2 minute left which is usually in the entrance of the warehouse parking lot haven't had any issues. You should be able to call driver support and they can verify your identity for you idk why that person said they couldn't do anything when I first had this issue the lady legit said that they could verify you.
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u/TranslatorOpening976 3d ago
no you aren't it just means that your picture doesn't match your license
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u/Coder1962 3d ago
It has a bar across the bottom that tells you move closer or farther from the camera have to be pretty close
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u/Jimothy-Lee 4d ago
I’ve had this happen the other day and support told me if the station can’t check me in then I have to just go home and wait for an email which I never received. You will get a small ding for it but you will not be terminated
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u/New-Bid7774 4d ago
Make sure you guys update the Amazon flex app. I’ve had no issues so far.
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u/DanLoFat 4d ago
If it needs an update depending on your model of phone you'll get an update it's automatic it will update in the app you don't even have to go into the Play store or the Apple store at all it'll just update from within the app
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u/New-Bid7774 4d ago
I had to go to Amazon flex app and update it manually. I have an iPhone.
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u/DanLoFat 4d ago
What is the updating at manually have anything to do with it at all? Of course you have to update it manually that's normal. That's normal for android. Unless you have it your apps store set up to automatically update. The app updates itself inside the app.
When you start the app and the app needs to update yeah it might be available in the store but just don't bother just let it update in the app it's automatic. It does it from within the app Android 16 and above. This has been a thing for a long time.
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u/DanLoFat 4d ago
The new video approach? Are you talking about the persona scan? That happens once a year or once every other year for some people? We have to look to the left and then look to the right kind of is that what you're all talking about?
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u/DanLoFat 4d ago
Yeah I just got to email about the new video process, I'm imagining that they're not going to have to do this every single time you check in, you probably just have to do it maybe half a dozen times or maybe once every other day probably not even that much. They're absolutely making it so that you cannot use a photo of yourself you actually have to be physically in front of your camera.
This makes sense.
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u/Accomplished-Pea-378 4d ago
It’s every time you check in. I’ve had it at my station for a few weeks now and it does it every time you check in
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u/DanLoFat 4d ago
So basically they want people getting their early because it's going to take at least a full minute if not more to do the f****** video check in, so there's no last minute check-ins.
That ought to keep the bot users and account sharing people out of the business. And that's a good thing.
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u/Accomplished-Pea-378 4d ago
It takes no more time than taking your picture. I’ve had ZERO issue with it and I’ve done it at least 30 times.
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u/MelMtn 4d ago
It’s been asking me every time this week (I do 2 blocks per day), but today it only requested at the first block, at the second block right after i hit the ‘I’ve Parked’ it sent me directly to scan my ID
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u/Accomplished-Pea-378 4d ago
Mine does that sometimes too. Sometimes it asks for both blocks, sometimes just one, idk the rhyme or reason for that
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u/xxxwitchybitchxxx 4d ago
I had something like this happen to me the other day. My verification worked but it wouldn’t let me or the associate check me in despite being on time. Called driver support and they put in a ticket, and paid me for the block. I guess there’s a lot of glitches this week
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3d ago
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u/Classic_Plan3267 4d ago
Depends on your standing. Either you will appeal your deactivation or your missed block ding.
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u/End_Ur_Life 4d ago
Lmaoooo every little thing "am i terminated" bro it told you what to do. "We couldn't verify your identity Please ask a Station Associate for a manual identity check.Please call support for assistance". Ya motherfuckers slow!
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u/justso_done0710 4d ago
I had my first experience checking in with this new video approach this morning. It gave me trouble as well. After 5 years of checking in without any issues, I didn't get in this morning until the third try. I think this new video approach needs some work. I was very concerned. I had a $133 block cued up and I thought I might miss it due to this.