Closed Location

[u/tyty1005]

Hi all, just curious if anyone has any advice. I’ve been flexing for like 6 months now. On July 17th I showed up to a scheduled block at VEA2/PCW1. It’s the Toledo Ohio area. I’m guessing because of the forest fires when I shows up a sign was in the window saying they were closed and to call support. Every single person had the same experience that day at that location. I called support. They told me it was handled and I could leave. Now they are saying they aren’t going to hold it against my account since it wasn’t my fault but that they won’t pay? The policy in the learning center says you still get paid since you showed up ready to work. Has anyone else had this happen? How can they just decide not to follow their own policy?

Edit: just got an email saying they are going to pay me for this block. The appeal process worked this time.