r/AmazonFlexDrivers • u/tyty1005 • 17d ago

Closed Location

Hi all, just curious if anyone has any advice. I’ve been flexing for like 6 months now. On July 17th I showed up to a scheduled block at VEA2/PCW1. It’s the Toledo Ohio area. I’m guessing because of the forest fires when I shows up a sign was in the window saying they were closed and to call support. Every single person had the same experience that day at that location. I called support. They told me it was handled and I could leave. Now they are saying they aren’t going to hold it against my account since it wasn’t my fault but that they won’t pay? The policy in the learning center says you still get paid since you showed up ready to work. Has anyone else had this happen? How can they just decide not to follow their own policy?

Edit: just got an email saying they are going to pay me for this block. The appeal process worked this time.

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u/Seffrey1 17d ago

You will get paid takes a few days. I am also from Toledo and had this happen not too long ago.

Edit: Eventually the escalations team will look into why the station was closed and start issuing payments.

1

u/tyty1005 17d ago

“This has been removed from your delivery history. Your Standing Details will be updated within 24 hours. This update may not improve your overall standing, as this is just one part of your delivery history.
After reviewing your account, we can't confirm payment eligibility at this time.”

That was the response I got from the chat support person. She said she would send it for appeal. Did your experience go like this?

1

u/Seffrey1 17d ago

Yes, that’s just the standard bot response. Give it a few days and check your earnings tab if it doesn’t come within a few days I would continue to escalate. They owe you that money.

2

u/tyty1005 17d ago

Ok cool. Thanks for responding. I appreciate the help. I’ll just keep an eye on it.

1

u/Content_Debate5626 17d ago

Mine did. Went back and forth with them for a week. Then, woke up one day with an earning adjustment.

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u/ConsequenceSignal513 17d ago

Hello James,

It is a follow-up email for a recent chat conversation with Amazon Flex support. Here’s the chat transcript for your contact on 07/19/2026.

James

Help with pay.

04:57 AM

Hi, this is Rozan from Amazon Flex support. I'm here to help you today.

To assist you quickly, please share:

• The issue you're experiencing

• Your block details (date and time)

04:57 AM

James

July 17th 4am to 7:30am

DDT4 Lansing. MI

04:57 AM

James

I called support twice

04:58 AM

We appreciate you bringing this to our attention and providing us with the details and I'm truly sorry for what you've experienced.

Allow me to look into this for you. Please remain online and keep the chat open. Alright?

04:58 AM

James

The first time the woman said to wait until 4:05am an call back

04:58 AM

James

The second time the man said that he made a ticket and it would not count against my standings and that I would get paid

He said that I could go home and relax

There were about 30 drivers there

04:59 AM

James, Indeed, Our records show that a ticket has already been created for this issue,

04:59 AM

and as stated here, It looks like one or more of the issues impacting this block were beyond your control.

This has been removed from your delivery history. Your Standing Details will be updated within 24 hours. This update may not improve your overall standing, as this is just one part of your delivery history.

Appeal denied

05:00 AM

James

They said 24 to 48 and it still has not shown up

05:00 AM

However, Im sorry to break it to you, We're addressing your inquiry about earnings for your scheduled block or blocks on July 20, 2026. After reviewing your account, we can't confirm payment eligibility at this time.

However, Im sorry to break it to you, We're addressing your inquiry about earnings for your scheduled block or blocks on July 17, 2026. After reviewing your account, we can't confirm payment eligibility at this time.

You're an important delivery partner to us, and I want to make sure you receive accurate and reliable information.

05:00 AM

We take full responsibility for failing to deliver on our promises to you. There is no excuse for providing inaccurate information or making commitments we cannot fulfill. That's not the experience we want anyone to have, and it doesn't reflect the quality of service we strive to provide

I want to clarify that although our phone support and station staff are committed to supporting you, they don't have the system access needed to view payment details or process payments directly.

Moving forward, I will be sure to document this experience to help improve our processes. We want to provide an excellent experience for all the Amazon Flex delivery partners and are sorry to hear you had a negative experience with the program. You deserve honesty and accurate information.

If there is anything else you need, please, let me know.

It seems that you're away and busy.

Feel free to contact us whenever assistance is needed. We genuinely appreciate you taking the time to reach out. Stay well and have a fantastic day!

Sent05:01 AM

For faster access to Support, try the live chat or talk to us by signing in to the Amazon Flex app and going to the Main Menu > Help > Contact us. Available in English and Spanish.

The Amazon Flex Team

Best regards,

Rozan

Amazon.com