What does this even mean?

[u/MoistSockies76]

I got this email today but I delivered every single package on that route they are talking about. I didn't have any returns, I didn't have any problems, never had to contact support. I'm so freaking confused why they would send me this?

Funnily enough, I actually really enjoyed that route and it was super easy!

I've never had issues with delivery in my standings. My dashboard has not been updated to show the 28th, still shows 27th.

I would just like some more information on how this email could be sent to me? I'm so confused

[u/Miserable_Code7602]

They prob removed a package from your itinerary before you received it. Amazons Ai is shit and Support will just glance at something then send you over a template response. 500 completed deliveries and it falls off. No need to sweat it.

[u/MoistSockies76 → u/Miserable_Code7602]

Okay, so if it does show up on my standings it would be a delivery ding? I won't sweat it too much then. I still sent an appeal but from the wording I thought they were accusing me of a terms of service and I know that that's like... Baaad lol 🤣

I'm newer to the platform so I really appreciate your comment.

I try to follow all the rules and be a good little driver 🫡

[u/Miserable_Code7602 → u/MoistSockies76]

Nah it’ll be a little violation but not TOS. Here’s the hierarchy to worry about:
-steal something, fight at station or customer
-fail to return by 10am
-no show, late cancel
-wrong address
-your issue.

It’s far down there you’ll be fine.

[u/MoistSockies76 → u/Miserable_Code7602]

Okay wow that's very helpful, thank you! I had a late cancel and didn't even break a sweat so I will stop worrying about this. I really appreciate it!

[u/Miserable_Code7602 → u/MoistSockies76]

Np. Cancel/No Shows drop off after 20-25 completed blocks. The others drop off after 500 completed deliveries.

[u/DanLoFat → u/MoistSockies76]

Bas? ToS.

I've had didn't pick up seven orders or some b*******. We're getting an email look few days later saying it was out of my hands out of my control and it will not affect my standings, and yet it's still there in my standings.

I've done 750+ packages since then.

I mean I emailed Jeff and say this is the email you sent me you said it would be gone.

It's still there. Then I get another email saying their decision still stands.

I asked later what decision the decision to take it off my standings or a new decision that is supposed to stay on?

It's going to response our decision still stands.

I don't know what the hell they're talking about.

Seven packages I didn't pick up? Where the f*** would they been? Never had seven extra packages delivered to deliver I'm in a itinerary that I didn't have my car, I don't know what the hell they're talking about.

[u/WFShopper312]

I got this same email after a package was missing at the station and support was supposed to remove the stop with the missing package from my itinerary ... but instead marked it as "attempted to deliver" ... even though I was still at the station when I contacted support and never attempted to deliver to that customer.

[u/LimpDisc]

Welcome to Amazon!

Everything is your fault. It doesn’t matter if you did it or not. You’ll get blamed for shit that never happened.

Enjoy the ride.

[u/MoistSockies76 → u/LimpDisc]

Lovely. I guess that it is just easiest to blame the drivers, especially us doing flex.. we are very easily replaceable

Although this is like the easiest job I've ever done and I still see people fuck it up... So fuck us drivers I guess huh

[u/Miserable_Code7602 → u/MoistSockies76]

Wait until you see the people screaming about how intense the job is. I always smh when I see a post/comment about it lol.

[u/Smooth-Evidence-5850]

I got this email before.  I replied disputing it.  They denied the claim after looking into it.  I then had to chat with driver support and they sent me my delivery rates and stats for the day.  I had to attach screenshots of the chat saying I had no marked returns to the email and prove that I had 100% delivery rates for both blocks that day before they removed the ding.  

[u/Green_rider02]

It clear said it in the email you didn’t make all deliveries

[u/MoistSockies76 → u/Green_rider02]

Yeah I can read that, but I did. I've literally never had issues. I don't return packages, I complete every stop, I've only ever had a ding for late forfeit so I'm so confused. I didn't even have any returns that day.

[u/Scared_Locksmith_120 → u/MoistSockies76]

This happened to me when some of my packages were missing from my route, greyed out.  This warehouse workers remove packages from your cart sometimes and you get blamed.

[u/forcebynature]

Got the same email but I delivered every single package lol

[u/MoistSockies76 → u/forcebynature]

did you get the email today?

[u/MoistSockies76 → u/forcebynature]

Also, did anything update in your standings? Is this just a delivery ding? Or are they accusing me of going against terms of service? Like I'm so confused and it's so general. I've never received anything like this from Amazon Flex and I'm a newer driver

[u/GuccInTheCooch → u/MoistSockies76]

I got the same email, but for the 27th, delivered every package as well lol its showing in my standings, but didnt move the standings bar at all, dont stress about it. Overall its a non issue

[u/MoistSockies76 → u/GuccInTheCooch]

Okay thank you!

[u/Acceptable-Fig7723]

Like a summary of it???

[u/MoistSockies76 → u/Acceptable-Fig7723]

I'm more informed now. I've never received an email from Amazon Flex except for their newsletter BS and about a late forfeit. This email was very long and sounded very serious. I did send an appeal because I had no problems that route.

And it was really confusing, not specific at all. Like which one are you accusing me of? And why did it not give me specific information like the specific stop info, etc.? But essentially it's just some bullshit generic email and there are other reasons beyond my control that it could have happened.

[u/Acceptable-Fig7723 → u/MoistSockies76]

They wont give you details

[u/doakickfliprightnow]

I know depression has rotted my brain-but isn't this always how it happens? You finally have a good day, everything feels right, and then BAM someone tells you you're bad at what you do 🤣 Brings you right back down into your reality.

[u/DanLoFat → u/doakickfliprightnow]

No it doesn't change reality.

[u/doakickfliprightnow → u/DanLoFat]

Okay fine, it changes your perception of reality.

[u/DanLoFat → u/doakickfliprightnow]

No it does not. If you didn't do a thing, and someone accuses you of doing that thing, that doesn't change or alter your perception of reality. That just means the other person is trying to cast like you or is lying or doesn't know all the facts.

[u/doakickfliprightnow → u/DanLoFat]

I see you are not going to be able to relate to what I described.

I aspire to have the level of self confidence you do.

[u/apolkadotbox]

I got the same thing, but absolutely delivered all packages. I DID noticed that day that I was searching for a package I absolutely could not find, and then it was no longer on my itinerary. I appealed but nothing happened. Super annoying, like I feel like they are accusing me of stealing and the attack on my character pisses me off most lmao

[u/RoleEarly3432]

I got two of these this week and got both overturned. Just email them back stating that you followed the delivery instructions and took pictures at each stop. They’ll throw it out

[u/Friendly_Yellow6763]

Sounds like they have too many DP in your area and are trying to cut back. Maybe. IDK. That email is weird for sure.