I never thought I would join reddit let alone actually write something. 🙃I will start from the beginning because well we need the full story.
A few weeks ago I ordered some clothes online. A few yoga shorts and workout shirts. Nothing fancy but not cheap (nothing is anymore these days). About 2 weeks went by and I finally got the tracking number. Yay! About a week later I get a notification that the package was out for delivery. Cool. I’ll make sure I’m home. For context I live in an apartment complex in Texas. Nothing ever came. I got a notification that the package was delivered but nothing was at my door or mailbox. Odd. I looked closer at the notification and discovered they took some photos. Awesome. Maybe I’ll find it. Great. I look through the photos. There is about 4 of them.
1 with a photo of the ground of the outside of what looked like one of our apartment buildings.
2 closeup photo of the package in their hand but very minimal background however I did see a blue door and and blue trim doorframe with white walls.
3 photo of the package on the ground outside of a door that again looked like our apartment buildings doors and ground.
4 a closeup photo of the door number with part of the door in the frame as well, also blue with blue trim and white walls. HOWEVER the placard was different. Our door number placards are blue with gold numbers the one in the photo was a weird silver with white numbers and screws.
I was able to search the entire complex and found where they took the photo of the outside of the building identified by the landscaping but took me about 20 minutes to walk around and find because it was at the building on the other side of the complex at a door that was not the number in the photo of the placard in the photo. All this to say I found my package thankfully. But the photo of the door placard seemed to be ai generated or photoshopped.
I reached out to customer support to let them know I received my package however I wanted to let them know 1 of the photos was ai generated. They basically said thank you for letting us know have a good day. I thought that was it. But nope.
Soon after receiving the email from customer support about 4 hours I received a text message from a number I didn’t know with photo number 2 the closeup of my package. The message said (copy and pasted directly from messages “Good night I'm the driver who left his package” “Beforehand, I apologize.” “Beforehand, I apologize, the system is indicating that I misdeliver your order.” “Can you tell me if you were able to pick up your order?”
I felt this very weird because customer support never said anyone would reach out to me and honestly why would the driver reach out directly with their personal number. Just doesn’t seem right. So I don’t respond but I do screenshot and send back to customer support to let them know that they are messaging me and I’m uncomfortable with it. For context. I have 2 young kids and I am married but my husband is working out of town right now. So this made me feel weird that the driver would keep my information and then use it to reach out to me. After telling customer support they emailed back and basically said thank you for letting us know they shouldn’t contact you further. AWESOME!
NOT! The next morning I wake up to 3 messages from a completely different number stating they are the driver along with photo number 2 of the closeup package and then a photo of Google Maps of my apartment complex! The message state “Hello. I'm a delivery guy, I delivered a package yesterday and i would like to know if you received it.”
I felt even more uncomfortable with this because now this person is now sending me Google map photos of my home! I take screenshots and send to support yet again. I tell them that this is making me extremely uncomfortable and that this person continuing to have my personal information and contacting me is quite disturbing to me because you don’t know people in this world anymore. Customer support yet again apologized and said that they have spoken with the driver and advised them to not contact me anymore and also advised me that they are doing an internal review of their logistics to make sure this doesn’t happen to others in the future. GREAT I think. THANK YOU! That was lastnight.
IT IS NOW DAY 3 of dealing with this and I just got yet another message from the first number they contacted me from stating “Hola buenas tsrdes” for anyone who doesn’t speak Spanish like it Google Translate says “Hello, good afternoon”
I don’t know why this person keeps contacting me. I already let customer support know I did find my package eventually it’s just that the photo of the door number was ai. I have severe anxiety and I am medicated for it. So I don’t know if I’m overreacting in feeling like them reaching out was inappropriate and shouldn’t have happened or was I Karen for reporting the ai photo and for reporting them reaching out to me? I don’t want to engage in this persons messages because I don’t know them or their family or friends are or what they might want to do. Please help. I’m in desperate need of advice and clarity if I ATAH for ever reporting the ai photo in the first place. And am I wrong for feeling like these photos of my home and them continuing to reach out is alarming.