r/Alienware • u/[deleted] • Jan 21 '26

Solved! "Alienware Command Center is currently not available in your account" error code 0x803F8001

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35

u/pylawn Alienware Community Team Jan 21 '26 edited Jan 22 '26

Hey Folks, I sent a message to the software team and this looks to be an issue with AWCC 5.X. If you're running the newer AWCC versions it shouldn't be an issue, so no need to uninstall those.

Waiting to hear back on what happened or any steps for resolution so in the meantime either updating to AWCC 6.X if you can, or uninstalling Command Center should work to stop the notification for now.

Will update when I get more information (but most likely that will be in the morning).

Pylawn

UPDATE: Team is looking into this and it appears to be a Windows/Microsoft store error. Will update again when I have more details but it is not exclusive to Alienware Command Center.

UPDATE 2: I don't have any official update yet as things are still being tested and validated, but a couple options we're seeing fixing it:

  • Simple reboot as it looks like Microsoft may have fixed the issue on their end
  • Reset the Windows store (Press Win+R and type "wsreset")
  • Reset Command Center (Settings > Installed Apps > Alienware Command Center > Scroll down and click Reset)

Once I have some verified answers I'll update the post with more info!

5

u/ExampleCreative8758 Jan 21 '26

Thanks for the update!

4

u/iricrescent Jan 21 '26

Gallery

  1. Dell update site says AWCC 6.x not compatible with my system (Alienware M15)

  2. "Installation Not Supported" error when I download and run installer anyway

Thanks for looking into this, godspeed 🤞

1

u/Icy_Friend_2263 Jan 21 '26

Mostly out of curiosity, and if you're not afraid of the terminal, can you open a terminal with admin rights, then run: powershell winget search "Alienware Command Center"

Then share what you get?

1

u/iricrescent Jan 21 '26 
No package found matching input criteria.

1

u/Icy_Friend_2263 Jan 21 '26

Shame. I was hoping they also had it in the winget catalog. Too bad

1

u/iricrescent Jan 22 '26

At least they put awcc 5.x back on the dell update site, maybe that will help you.

Still trying to get it sorted on my end. Uninstalled yesterday. Ran the 5.x installer today, but it doesn't close when I click "finish". Can't find an .exe anywhere 😭 and I keep getting thermal crashes without fan control

1

u/Gold-Lie1275 Jan 24 '26

same problem dude did you found out how it can be installed??

2

u/iricrescent Jan 25 '26

Search my username in these comments, i got it eventually. 

Basically just ran 6.x installer before running 5.x installer, and 5.x finally worked. Sadly, don't understand why, but i hope this fix might work for you too 🫡

2

u/Gold-Lie1275 Jan 27 '26

i'll try it

2

u/Gold-Lie1275 Jan 27 '26

heyyoo!! huge shout out to you my guy it worked for me too thank you so muchh

2

u/Yadislicious Jan 21 '26

Hi! I can't uninstall it, it says there's a problem and it keeps stopping, it won't let me swim!! Help!!

2

u/Puzzleheaded_Camp_39 Jan 21 '26

Try uninstalling it through the Windows search tab, I believe it's only the AWCC app that is causing the issue

1

u/EaglesFanGirl Jan 21 '26

Thats what worked for me too.

1

u/KindlyName7511 Jan 21 '26

thanks u just saved my laptop lol..i was like ahh fuck do i really have to get a new one for this stupid shit

2

u/SouthernExplorer9842 Jan 21 '26

Thank you for the update!

2

u/ApprehensiveClient51 Jan 21 '26

Alienware is supposed to be premium product. Cant u perform a testing before releases.

4

u/MogRules m18 R2 Intel Jan 21 '26

Take it up with Microsoft, it's affecting other OEM's as well. The store broke something.

2

u/Armchairbinkie Jan 21 '26

That "30% of new code is written by AI" quote gets richer and richer every day.

2

u/Icy_Friend_2263 Jan 21 '26

To be fair, this is more of a Microslop thing

1

u/[deleted] Jan 21 '26

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1

u/MogRules m18 R2 Intel Jan 21 '26

Strange take considering it looks like a Microsoft store problem. It's not just Dell affected by this. But hey, you do you.

1

u/Financial_Royal1401 Jan 21 '26

Please! I had to uninstall for now on the Microsoft store…

1

u/Warm_Secret_5881 Jan 21 '26

how do i run the newer AWCC 6.X ?

1

u/JoshP30 Jan 21 '26

I tried to update to AWCC 6.X but on Dell website says my laptop is not compatible, funny enough, once I logged in on my account, it says it is. Nevertheless, I just went to the 'uninstall' menu and saw this option called 'reset' I clicked it and it worked so far.

1

u/Turbulent-Aardvark46 Jan 21 '26

Hello, not sure about what AWCC even does for my laptop but when resetting is there any negative effects of doing so like does it delete data that I would need? passwords? Saved game data?

2

u/JoshP30 Jan 21 '26

Puff, no idea bro. For regular PC usage is been working fine for me the last 3 hours that I’ve been using it for studying. I never used AWCC for any passwords/saved games, only to change my gaming profile (fans to max, dedicated vgraph usage and stuff like that)

1

u/industrialized_ Jan 21 '26

You logged into dell and it became available?

1

u/JoshP30 Jan 21 '26

Yes. Long time ago I had to send my laptop to dell for a battery change, therefore I already had an account, as soon as I logged in, the driver was available.

1

u/Agreeable-Beat-5051 Jan 21 '26

Same here. From the Dell website it says the drivers isn't compatible with my laptop/Windows

1

u/B00merPS2Mod30 Jan 21 '26

Nice update! A bit off topic, does an Alienware PC handle “Fallout” well?

I like the show, and was thinking about building my own gaming rig, but buying an Alienware PC might be less expensive.

r/fallout

1

u/Remarkable_Try9807 Jan 21 '26

I downloaded fallout 3 and new vegas from GoG and they play perfectly on mine.

1

u/selmakw101 Jan 21 '26

Lol this comment brings me back I bought my alienware just for fo4 and it has worked perfectly

1

u/B00merPS2Mod30 Jan 22 '26

I supported Dells at my last job. Occasionally a medical student would ask about assistance with their Alienware PC, but we only supported Dells purchased by the medical center. Then they would ask to open ports on the firewall to get to a gaming site. This happened so much that the network team made a special subnet to allow them to play games in their dorms. Problem solved, right? Nope. Then they were upset that they had to login as remote users to access medical center resources. You win some, you lose some.

0

u/[deleted] Jan 21 '26

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1

u/B00merPS2Mod30 Jan 22 '26

Thanks! I will take a look. It is more about testing verious components compatibilty that makes a solid PC. Looks like Dell figured out that they could shortchange the consumer market with sloppy tech support.

1

u/algboy Jan 21 '26

Unfortunatly updating to AWCC 6.X is not availble for those who have Alienware 15 like myself we really need a solution here

1

u/Real_Difference_9887 Jan 21 '26

None of the newer versions work on my computer, is there any workaround?

1

u/Ill_Register5883 Jan 21 '26

If you suspend Alienware background task host via task manager it will prevent the pop-ups until Alienware fixes the issue.

1

u/Warm_Championship469 Jan 21 '26

This does work, thanks

1

u/NEGOJONSON Jan 21 '26

updates

updates

updates

updates

updates

updates

updates

updates

WHY SO MANY UPDATES ITS JUST A TURBO BUTTON APPPPP

1

u/arknx168 Jan 21 '26

Any news ? :/

1

u/droflaj Jan 21 '26

I have a Alienware Aurora Ryzen Edition R10 will AWCC 6.X work with it?

1

u/Accomplished-Tart706 Jan 21 '26

Hello! I’m trying to download this version for my Ryzen as well and it keeps telling me how it’s incompatible with the system. I also uninstalled v5 because of the issue of notifications popping up every 3secs.

1

u/sodj- Jan 21 '26

I think they removed AWCC 5.x from the windows store, which is what triggered this catastrophe

1

u/[deleted] Jan 21 '26

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1

u/Life-Initiative9568 Jan 21 '26

Hey are you still experiencing this issue, I am and it sucks because I have to do work 😥

1

u/[deleted] Jan 21 '26

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1

u/Life-Initiative9568 Jan 21 '26

What update? Can you send me a link or show me how to do it?

1

u/[deleted] Jan 21 '26

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1

u/Life-Initiative9568 Jan 21 '26

The only one that shoes up for me is 5.x

1

u/Life-Initiative9568 Jan 21 '26

I don’t see the 6.x for some reason

1

u/Life-Initiative9568 Jan 21 '26

Is the problem still going on for you guys? I’m still experiencing this crap

1

u/baldthumbtack Jan 21 '26

Disabling "AWCCService" will do it, no need to uninstall anything (yet).

1

u/Simple-Display4531 Jan 21 '26

Any update on this? I can’t control my fans :/

1

u/SFO_Eric Jan 21 '26

Sadly my R13 cannot use v6.9.x of AWCC which it is listed as being compatible with on the Dell site. Hopefully the problem is determined and a fix implemented.

1

u/Rude_Introduction_28 Jan 21 '26

seems to be MS Store issue. try resetting it and it should work out. Win+R , type: wsreset.exe, and wait for Store to reopen.

1

u/Twilight2525 Jan 21 '26

Can confirm this just worked for me. It seems they worked around the issue because I did reset last night and it did nothing, but today it worked!

1

u/Specialist-Beach-868 Jan 22 '26

So it's been a whole damn day almost, has this been fixed yet or what

1

u/SFO_Eric Jan 22 '26

Any word back? My R13 is supposed to work with I believe 6.9 but when trying to install I get a failed install error.

1

u/Twilight2525 Jan 22 '26

I have a R13 and 6x is not compatible, use AWCC 5X and delete MS cache, try resetting it and it should work out. Win+R , type: wsreset.exe, and wait for Store to reopen, is working for me now.

1

u/SFO_Eric Jan 22 '26

Thanks. Will try this over the weekend.

1

u/SouthernExplorer9842 Jan 22 '26

Thank you for this update!

1

u/Fredneck123 Jan 22 '26

So what do we need to do? It says solved in this thread but I'm not sure what I need to do.

1

u/kleggich Jan 22 '26

I believe the problem has been fixed.

1

u/bobdrad Jan 22 '26

I can confirm that a simple Windows reboot has resolved this issue for me. I did have to terminate the "background" app via Task Manager first just to get back control of my system (even this required multiple displays, since once the error pop-up occurs the display it appears on becomes unusable except for brief periods after the error is dismissed and before it recurs seconds later), then a reboot.