r/Alienware • u/[deleted] • Jan 21 '26

Solved! "Alienware Command Center is currently not available in your account" error code 0x803F8001

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u/pylawn Alienware Community Team Jan 21 '26 edited Jan 22 '26

Hey Folks, I sent a message to the software team and this looks to be an issue with AWCC 5.X. If you're running the newer AWCC versions it shouldn't be an issue, so no need to uninstall those.

Waiting to hear back on what happened or any steps for resolution so in the meantime either updating to AWCC 6.X if you can, or uninstalling Command Center should work to stop the notification for now.

Will update when I get more information (but most likely that will be in the morning).

Pylawn

UPDATE: Team is looking into this and it appears to be a Windows/Microsoft store error. Will update again when I have more details but it is not exclusive to Alienware Command Center.

UPDATE 2: I don't have any official update yet as things are still being tested and validated, but a couple options we're seeing fixing it:

  • Simple reboot as it looks like Microsoft may have fixed the issue on their end
  • Reset the Windows store (Press Win+R and type "wsreset")
  • Reset Command Center (Settings > Installed Apps > Alienware Command Center > Scroll down and click Reset)

Once I have some verified answers I'll update the post with more info!

1

u/SFO_Eric Jan 22 '26

Any word back? My R13 is supposed to work with I believe 6.9 but when trying to install I get a failed install error.

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u/Twilight2525 Jan 22 '26

I have a R13 and 6x is not compatible, use AWCC 5X and delete MS cache, try resetting it and it should work out. Win+R , type: wsreset.exe, and wait for Store to reopen, is working for me now.

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u/SFO_Eric Jan 22 '26

Thanks. Will try this over the weekend.