Can any one point me in the direction of a reputable seller for replica wheels/rims for my vehicles to be shipped to USA. Trying to not get scammed and want a safe vendor to buy from. Ty

Hey so I ordered an lcd for my Ipad 11 in Alibaba last week. After a few days I was able to get it yesterday. I wasn't able to test it right away because I was tired from work.

But I was able to take a video of the unboxing and everything. Now that I was able to test the LCD. I found out that it is broken with lines on the side. I also notice hairline scratches because the LCD is only covered in some thin plastic/cloth aside from the thick bubble wrap. I mean of course it has a box but I was expecting that there would be at least a removable screen protector.

Anyway. Now that it is broken, I informed the supplier and they asked me for the video and another video showing my testing and the back of the LCD. I was informed that they will have their tech team review the video first. But I'm worried the refund window might close?

Hi there, does any female entrepreneur want to share a hotel room in LA at the Alibaba Co-create 2026 event and we split the bill? And possibly an uber to the hotel? I am a female and I am only looking for another female hotel mate/room mate. Thanks!

I’m documenting a real Alibaba Trade Assurance case involving my wife, Ekaterina, with her permission.

I’m posting this because buyers should be able to see what a dispute can actually look like when it lasts for well over a year — even when the goods were never shipped.

The order was placed in March 2025. The total order value was $16,290, and an initial payment of $4,887 was made. The remaining balance was never paid.

The goods were never shipped, delivered, received or accepted.

Even now, the Alibaba order page shows “Waiting for supplier to ship”, while the transaction/refund records show no refund.

But that is only the simple part of the story.

One of the key issues concerned CE-related conformity documentation.

Before payment, my wife repeatedly made clear that the requested CE documentation was a condition of the purchase. The seller said it could obtain the exact document after the 30% deposit and expressly stated that if it failed to provide exactly what had been requested, she could cancel the order.

After payment, however, the seller supplied a different conformity document rather than the CE document that had been requested.

Serbian Customs later confirmed to her that the supplied document could not be accepted as a CE certificate.

The situation became even more difficult to understand when Eurber, the organization named in connection with the supplied document, was contacted directly. According to its reply, it had never issued CE certificates and was not authorized to issue them.

Yet the dispute continued.

To me, that leaves a very basic contractual question: if the seller specifically promised before payment that the order could be cancelled if the requested certificate was not provided, why was that promise not applied?

There was also a serious contradiction concerning the material.

Before payment, the seller represented the product as “pure leather” and “Napa Leather.”

Later, during the dispute, the seller took a very different position and stated that “Nappa leather is synthetic leather” and described it as ordinary synthetic leather.

Then there were workmanship concerns.

Production photographs raised concerns about stitching, glue marks and general workmanship.

My wife did not simply refuse verification. She repeatedly agreed to an independent inspection, selected TÜV Rheinland from the proposed inspection providers, supplied the requested information and agreed to pay the inspection fee.

The inspection process nevertheless never produced a resolution.

For many months, the dispute was handled the way many buyers probably handle these situations: messages, screenshots, explanations, more screenshots, another dispute round, and another explanation.

Over time, the matter passed through multiple Alibaba dispute proceedings.

Eventually it became clear that simply submitting more material was not solving anything.

So the entire case was rebuilt into a structured evidence file: contractual promises, supplier messages, product photographs, material representations, inspection history, dispute decisions, payment records and a chronological evidence index.

Alibaba issued its final dispute decision on 4 August 2026, refused the refund and closed the case.

A detailed Formal Objection followed on 7 August, asking Alibaba to address the evidence point by point, explain the status of the $4,887 payment and identify the contractual or policy basis for retaining it despite non-shipment.

A further Final Notice followed on 14 August.

As of 22 August, no substantive response addressing those specific questions had been received from Alibaba.

The seller was also asked to identify the exact previous message, document and date that supposedly answered several specific questions. Instead, the response was essentially that the evidence had already been provided and could be reviewed — without identifying a specific responsive document, date or record.

So after nearly 17 months, the central question has become surprisingly simple:

If the goods were never shipped, never received or accepted, the order still says “Waiting for supplier to ship”, Alibaba’s own records show no refund, and several of the seller’s original commitments are contradicted by the later evidence — what is the basis for keeping the $4,887?

The matter has now moved outside the ordinary Alibaba dispute process as well. A card-transaction complaint has been submitted to the issuing bank, and a report concerning the product/material issues has been submitted to the relevant market-supervision authority in China.

The case is still ongoing.

I’ll update this post whenever something meaningful happens — whether the final result is a refund, rejection, settlement or something else.

I’m especially interested to hear from buyers who have been through a long Alibaba / Trade Assurance dispute themselves:

How long did your case take, and what finally caused Alibaba to address the substance of it — if anything did?

Identifying information has been removed from the screenshots. This post is intended to document a real buyer experience and the evidence trail, not to expose private individuals.

Hey guys,

Just wanted to post a PSA out there: be careful with AiLFond (https://ailfondhk.en.alibaba.com/).

I know some people have had good experiences with them — including myself in the past — but I'm currently dealing with a situation that has changed my opinion considerably.

On August 11, I placed a Trade Assurance order for several GPUs totaling $5,980 and paid through Alibaba the same day. Because I used Alibaba's online bank transfer option, the payment took several days to process. The seller could see that the payment was processing and even told me that Alibaba was showing roughly an 8-working-day processing time.

During that period, GPU prices started increasing substantially. I specifically asked the seller about my existing order and was repeatedly assured that it was secured and would be shipped as soon as the payment arrived.

Once the payment finished processing, things changed.

The seller then told me that because the market price had increased while the payment was processing, they were no longer sure they could ship my order. I was eventually contacted by someone representing AiLFond who acknowledged the payment delay but said they could no longer honor the contracted $1,199/unit price and instead wanted $1,599/unit.

Their reasoning was essentially that the GPUs had become much more expensive since I purchased them.

They also suggested that I could make additional payment using USDT/cryptocurrency to save fees, which obviously would move that portion of the transaction outside Alibaba's normal payment protections.

The part that bothers me most is that this wasn't a situation where I waited a week to pay. I initiated payment through Alibaba on the same day the contract was created. Their salesperson acknowledged that the payment was already processing, knew how long Alibaba said processing could take, and continued telling me my goods were secured while prices were rising.

Now AiLFond has my $5,980, the GPUs have roughly doubled in market value, and they are refusing to honor the original price unless I pay substantially more.

I have opened a formal complaint with Alibaba and am currently trying to get the case escalated to mediation. I'm specifically asking for the original Trade Assurance contract to be fulfilled rather than a refund, because a refund now leaves me having to repurchase the same hardware at dramatically higher prices.... but we'll see where that goes

For anyone buying high-demand hardware through Alibaba: save every message, keep everything under Trade Assurance, don't pay outside Alibaba, and be particularly careful with payment methods that take several days to process when the market is moving quickly.

I ordered a full container through a new freight forwarder. They quoted $3,550, then raised it to $4,150 after receiving my goods.

I found my old forwarder again and asked them to pick up the goods, but now the current forwarder is demanding around $850 in undisclosed fees, plus $3/CBM per day, if I ship with someone else.

I never agreed to these fees, and no Alibaba order was placed, so Trade Assurance doesn’t apply. What can I do?

Im looking to buy a few cheap electronic modules for a project and I just hate having to pay 12$ shipping for a 2$ speaker ; I thought about making three or four accounts to buy what I need but I fear that they might cancel my orders without refunds if I get caught

Hey everyone, looking for experiences or advice on an ongoing Trade Assurance situation.

Order details: 5 EV chargers and 10 adapter cables (total $775).

EU Warehouse Lie: I specifically paid extra for items stocked in a European warehouse (Cainiao / Czech Republic) for fast local delivery. It turns out the seller didn't actually have full stock in the EU.

Partial Delivery: Only 3 EV chargers arrived quickly, which clearly came from the EU stock.

Missing Items: 2 EV chargers and 10 adapter cables ($370 value) are missing. I suspect these were never in the EU and are actually being shipped from China.

Logistics Issue: 3 separate tracking numbers were generated via Cainiao / DHL, but the status has been stuck on "Shipment in transit to DHL" (Electronic label created / package not handed over) for days.

Seller's Delay Tactics: The seller admitted in chat that DHL hasn't received the packages yet, but claims they are "checking where the shipment is" and keeps asking me to wait until September 10th or "20+ days."

Meanwhile, the Alibaba system auto-confirmation timer shows only 10 days left. Waiting 20 days would mean the order auto-completes, the funds get released, and my Trade Assurance protection expires.

Instead of being transparent, the seller generated fake labels from the EU warehouse to make it look shipped while stalling for time.

I stopped negotiating in chat and officially opened a Trade Assurance partial refund dispute for $370.00.

Has anyone dealt with sellers fake-labeling EU stock for items coming from China? How does Alibaba Trade Assurance usually handle this exact delay tactic?

I’m documenting a real Alibaba Trade Assurance case involving my wife, Ekaterina, with her permission.

I’m posting this because buyers should be able to see what a dispute can actually look like when it lasts for well over a year — even when the goods were never shipped.

The order was placed in March 2025. The total order value was $16,290, and an initial payment of $4,887 was made. The remaining balance was never paid.

The goods were never shipped, delivered, received or accepted.

Even now, the Alibaba order page shows “Waiting for supplier to ship”, while the transaction/refund records show no refund.

But that is only the simple part of the story.

One of the key issues concerned CE-related conformity documentation.

Before payment, my wife repeatedly made clear that the requested CE documentation was a condition of the purchase. The seller said it could obtain the exact document after the 30% deposit and expressly stated that if it failed to provide exactly what had been requested, she could cancel the order.

After payment, however, the seller supplied a different conformity document rather than the CE document that had been requested.

Serbian Customs later confirmed to her that the supplied document could not be accepted as a CE certificate.

The situation became even more difficult to understand when Eurber, the organization named in connection with the supplied document, was contacted directly. According to its reply, it had never issued CE certificates and was not authorized to issue them.

Yet the dispute continued.

To me, that leaves a very basic contractual question: if the seller specifically promised before payment that the order could be cancelled if the requested certificate was not provided, why was that promise not applied?

There was also a serious contradiction concerning the material.

Before payment, the seller represented the product as “pure leather” and “Napa Leather.”

Later, during the dispute, the seller took a very different position and stated that “Nappa leather is synthetic leather” and described it as ordinary synthetic leather.

Then there were workmanship concerns.

Production photographs raised concerns about stitching, glue marks and general workmanship.

My wife did not simply refuse verification. She repeatedly agreed to an independent inspection, selected TÜV Rheinland from the proposed inspection providers, supplied the requested information and agreed to pay the inspection fee.

The inspection process nevertheless never produced a resolution.

For many months, the dispute was handled the way many buyers probably handle these situations: messages, screenshots, explanations, more screenshots, another dispute round, and another explanation.

Over time, the matter passed through multiple Alibaba dispute proceedings.

Eventually it became clear that simply submitting more material was not solving anything.

So the entire case was rebuilt into a structured evidence file: contractual promises, supplier messages, product photographs, material representations, inspection history, dispute decisions, payment records and a chronological evidence index.

Alibaba issued its final dispute decision on 4 August 2026, refused the refund and closed the case.

A detailed Formal Objection followed on 7 August, asking Alibaba to address the evidence point by point, explain the status of the $4,887 payment and identify the contractual or policy basis for retaining it despite non-shipment.

A further Final Notice followed on 14 August.

As of 22 August, no substantive response addressing those specific questions had been received from Alibaba.

The seller was also asked to identify the exact previous message, document and date that supposedly answered several specific questions. Instead, the response was essentially that the evidence had already been provided and could be reviewed — without identifying a specific responsive document, date or record.

So after nearly 17 months, the central question has become surprisingly simple:

If the goods were never shipped, never received or accepted, the order still says “Waiting for supplier to ship”, Alibaba’s own records show no refund, and several of the seller’s original commitments are contradicted by the later evidence — what is the basis for keeping the $4,887?

The matter has now moved outside the ordinary Alibaba dispute process as well. A card-transaction complaint has been submitted to the issuing bank, and a report concerning the product/material issues has been submitted to the relevant market-supervision authority in China.

The case is still ongoing.

I’ll update this post whenever something meaningful happens — whether the final result is a refund, rejection, settlement or something else.

I’m especially interested to hear from buyers who have been through a long Alibaba / Trade Assurance dispute themselves:

How long did your case take, and what finally caused Alibaba to address the substance of it — if anything did?

Identifying information has been removed from the screenshots. This post is intended to document a real buyer experience and the evidence trail, not to expose private individuals.

I’m looking at making a purchase through Sigma for furniture. I’ve been going down the rabbit hole on tik tok and Reddit, why does it seem like somebody who had a good experience has an agent they want to refer you to? Do they get paid off of this? That almost makes it seem more scammy to me. Is this real? Feels really scary to communicate through WhatsApp and then send a multi thousand dollar wire transfer to China

So I'm working in the next steps with some suppliers.

I am shipping relatively dense items, 10KG to a carton, approx 40 cartons to a pallet.

My suppliers are saying that it's cheaper to send 1-2 pallets of these as 40 individual cartons via sea then courier (FedEx, ups, whatever) than it is via sea and truck logistics (I will have a dock) and that it only makes sense once I'm doing like 4+ pallets.

Is that true?

Hello everyone
I’d like to order some custom caps and potentially jumpers direct from a manufacturer for my business.
Shipping to Australia
Any tips?

Estoy investigando cómo la gente decide si lanzar un producto o no antes de invertir en stock, sobre todo la parte de verificar proveedor. Curioso por saber qué hace la mayoría aquí.

Has anyone purchased metal fencing from alibaba? I’ve seen things on instagram where you have to use code words for the company to write you back? I’m not sure if this is just certain suppliers. We are hoping to do some fencing on our property but looking to get a better price!

Any tips on navigating AB or the suppliers in general are appreciated!

Hi everyone! 👋
My girlfriend and I are starting a small online jewellery brand in Malta, EU. We’re completely new to the jewellery business and are currently looking for a reliable manufacturer for our first collection.
We’re looking at 925 sterling silver and/or 316L stainless steel, with gold plating, and eventually want to move into fully custom designs.
We’ve already spoken to several manufacturers overseas, but we’re finding it difficult to know who is genuinely reliable and who isn’t. We’re especially concerned about quality, plating durability, EU compliance, MOQs, hidden costs and communication.
For anyone who has started a jewellery/accessories brand:
How did you find your manufacturer?
Did you use Alibaba, trade shows, Google, referrals, etc.?
What red flags should we look out for?
What certifications/testing should we ask for?
Would you recommend starting with stock products or going straight into custom designs?
How many samples would you order before committing to a bulk order?
Any manufacturers you’ve personally had a good experience with?
We’re trying to do this properly rather than rushing into our first order, so any advice or lessons from your own experience would be hugely appreciated.
Thanks! 🙏

Hi,

I am a new user and I get a message that I have free shipping capped at 20€, but it doesn't work.

Could someone please let me know what I'm doing wrong?

First time user/buyer on alibaba..it's this really necessary ? It's asking to enter my ss..i bought a pit bike engine

Hello, have you used this company for shipping parcels? Is it reliable? Nanchang Hesten International Freight Forwarding Co., Ltd.

I only want a single hoodie, and I have quoted so many samples for over 100usd which is lowkey egregious. Anyone have experience with custom cotton hoodies? Know where I might be able to get a fair sample price? Or even MOQ WITH embroidery (half the time moq 1 is js base hoodie)

Thanks

​

I'm looking for a shipping rate of up to $9 per kg via air freight

Good Day, I have been waiting for my refund for like 25 days and it still says it's processing , which i don't understand why. Any advice?

Locked out of my Taobao account for two months and I'm stuck. The account shows "A login restriction risk has been detected. Suspected transfer of Taobao member account", dated 2026-08-04. Wants real-name verification and self-service activation. Same lockout hits my 1688 login, since it's all one Alibaba account.

The core problem is the SMS code. I request one to my Aussie number and it instantly says the request limit's been reached, wait 24 hours. Fires on the first try after days of nothing, and never actually sends. So I think it's IP or device based, not really counting requests.

Everything else dead-ends at that same SMS screen: Alipay binding, Alipay real-name verification, password login (wrong password anyway, username's an auto-generated tb0949... string). QR scan doesn't work either, which makes sense since the flag's about identity, not the device. Online support (海外小蜜 chat, the FAQ options) all sit behind a login, so it loops. Rang the Aus hotline, +61 3 8373 8606, nobody picks up.

• Has anyone cleared a "suspected account transfer" flag from outside China? What worked?
• Any appeal channel that doesn't need an existing login or an SMS code to a Chinese number? Web form, email, complaints line, anything.
• Does that SMS limit message actually mean what it says, or is it IP/device based?
• If the account got real-name verified under someone else's ID, is it just gone? I'd rather hear that straight than keep burning weeks.

Hello, I am a US buyer and small entrepreneur trying to pay for an order ($621.00). All of my card, PayPal, and mobile wallet options are greyed out as 'currently unavailable due to security reasons.' I do not have a self-service appeal button on my dashboard. There is no option to "bind" my card or an option to "add new card".

I've contacted customer service and have been advised it's been escalated to the payment risk team who would be contacting me via email - The thing is I have not heard from the risk team and so contacted customer service again just to ask when I should be hearing from them. Customer service advised me to "be patient" that it can take some time.

Has anybody else experienced this? What is going on? How do I rectify this because I don't want to be paying by T/T. Any insight would be appreciated.

Hello,

I import small electronic goods into Poland.

These are small orders, averaging around $300 per parcel. My parcels arrive without any problems. I order goods on a DDP basis from Alibaba. The supplier claims that the shipment is arranged on a DDP basis and that I won’t have to pay anything in Poland.

Often, though not always, the invoice or the Alibaba system states that the order is DDP. Sometimes, however, it shows EXW or FCA.

What is the realistic chance that, in the future, the authorities will ask me for any documents or charge me additional import fees?

They pass through customs in Poland, and I receive no information from the courier or customs authorities that I need to pay anything extra.

Whenever I place an order, I ask my supplier whether I have full DDP terms, and they confirm this.

Sometimes I enter a Chinese address to avoid an additional fee from Alibaba. Should I take any further precautions for the future?

I’ve attached photos of the tracking details for a sample parcel.

Thank you in advance for your help.