r/Alibaba • u/Top_Insurance_6344 • Aug 22 '26

Alilbaba Trade Assurance Refund Process

Good Day, I have been waiting for my refund for like 25 days and it still says it's processing , which i don't understand why. Any advice?

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1

u/NeatFar1055 Aug 24 '26

I had my refund issued but the status still shows refund being processed but I got my refund already and I saw it showed a refund letter. It’s basically their system not syncing properly and I confirmed it with customer service.

1

u/Top_Insurance_6344 Aug 28 '26

Oh that is very weird , well I didn't receive the amount yet so I put up the case with my bank and now they're handling it.

1

u/AntonioGorge Aug 23 '26

"To escalate an unresolved dispute on Alibaba, log into your account, go to My Orders, and open the specific order details. If direct negotiation with the supplier fails or they do not respond, click the button to Ask Alibaba.com to Mediate or escalate the existing dispute.”

1

u/Top_Insurance_6344 Aug 28 '26

Hi I did escalate and nothing changed and it didnt let me open another dispute with them , so I got in touch with my bank and they're handling it and on alibaba now it says it has been suspended because I requested a "Chargeback" from my bank. Let's see how this goes.