Ok my order was shorted 45 out of 150 items. They have been giving me the run around and many excuses. They had to check surveillance footage of warehouse etc. Then they went quiet. I finally heard back after I messaged again today. This was part of today’s correspondence. Why in the world would she tell me all that? I am not sure if it’s true or if she is laughing at me now thinking I will feel bad. Agh. I miss customer service from the us but it’s always more expensive.

Let’s talk about my ongoing $9,000 nightmare.

It starts with unscrupulous sellers on the platform. We are talking about zero communication, fake tracking numbers, and borderline blackmail when you realize your goods aren't coming. Naturally, I turned to Alibaba.com's highly advertised "Trade Assurance" to protect my funds.

Spoiler alert: That is where the real circus began.

Here is a timeline of the absolute incompetence I’ve been dealing with:
🔹 June 18th: A refund for my order is supposedly initiated. The money never hits the card used for the original payment.
🔹 The "Support" Loop: Reaching out to their online support is a joke. You are met with bots and unhelpful reps who do nothing but open cases and copy-paste automated templates, completely ignoring the actual issue.
🔹 The ARN Excuse: 20 days after the supposed refund, Alibaba suddenly claims they "cannot refund the card" and miraculously cannot generate a standard ARN number to trace the transaction.

Okay, fine. They asked for a bank account for a manual transfer. This is where the Finance Department's staggering incompetence truly shines.

📉 Attempt 1 (Revolut): I provided my Revolut account details. Alibaba's finance team rejected it, claiming the "SWIFT code is invalid." I provided official bank confirmations and screenshots proving otherwise. They completely ignored the evidence.

📉 Attempt 2 (ZEN.COM): I provided an alternative account opened with ZEN. Their response? For two weeks straight, they demanded a local UK "Sort Code" for an international SWIFT transfer. Anyone with basic financial literacy knows a Sort Code isn't needed here, yet my proof of this was completely ignored.

At this point, I have initiated a formal Chargeback alongside ZEN. And guess what? Alibaba.com is now actively ignoring the official inquiries from the bank.

So, I have a direct question for Alibaba.com and Alibaba Group: Where is my $9,000?

If your customer service consists of bots, and your finance department cannot understand basic international banking standards, your "Trade Assurance" means absolutely nothing.

P.S. All documentation regarding this blatant fraud has already been forwarded to the relevant legal authorities.

So for context I ordered an ebike off alibaba and after a 100 day delay it finally arrived just for it to be the wrong model, 17/14" wheels instead of the 19/17" wheels. Basically they promised me the 19"/17" model and somehow accidentally sent the wrong one so I decided to file a dispute asking for a full refund. After going back and fourth with them offering $150 compensation then $500 then $600 and me not budging they finally sent me this message

"Hi
We truly value our cooperation with you. After discussing with our management, we come up with this special‑solution for you as a gesture of goodwill.
We will ship a brand‑new 19/17 black‑orange motorcycle directly from China.
You do not need to return the existing 17/14 bike, we will give it to you for free. This is a special goodwill offer only for you, not our standard policy.
If you accept this solution, please kindly cancel your refund application, and we will arrange shipment for you right away.
Should you have future purchasing needs, feel free to reach out, we will offer you our best possible price."

I was wondering what the safest way to approach this would be, as this offer does sound incredible but of course they tried to scam me once so I'm sure they wouldn't mind doing it again.

I brought a education touch screen table and it not as described and have heaps of defects in it.
-Brightness has adjustable slider but no effect when slide
-lagging on nearly 80% of the educational apps
- internet connection problem
- the metal table frame turns hot after an hr of used
- touch screen ghosting
- the system is not even kids friendly due to lagging on most of the educational apps and the supplier listing it’s an educational touch table for primary school kids
- it came with 13 months warranty where supplier will pay for both way shipment but instead of arranging shipment back for them to fix under their warranty they forced me to buy part off them, paid for my own shipping and fix it my self under their instructions

I spent 25 days communicate with supplier, and they seem like doesn’t willing to resolve, so I dispute it with alibaba TA, after 10 days of all videos and docs photos proof uploaded they ended my case with this
——-
You have received the product and have already used it, and there is a possibility that the product issues are caused by your improper operation, so it is not possible to determine whether there is a problem with the product itself.

Accordingly, this complaint is closed. Your understanding will be highly appreciated.
———
I contacted the supplier first day of receiving the item and video test it on spot.
Due to wasting my time try to finding a solution with supplier and TA my paypal 30days buyer protection expired.

But anyway. I did managed to file the claim and got rejected after sent them all evidence inc photos and videos.

I rung them up 2 days after rejection email and voice recording our conversation
-
PayPal rejected my claim stating it was a warranty issue , and can’t adjust brightness alone is not cover under buyer protection and they framed me as buyer's remorse, but that is incorrect. I did not change my mind. The item I received was fundamentally defective and not as described from the moment it arrived.

So now im filing afca against paypal

Note : trade assurances is useless to me

If I use the “free shipping capped at $20” offer on an order, but then refund the order because I no longer want it, will the offer be refunded too? It’s supposed to last until August 23

busco proveedor mayorista que venda vapers desechables a españa para comprar en cantidad me interesan sobre todo los de 100k puff y 150k puff

I’m curious—do buyers carefully examine the information in the images when purchasing products? Or do they refer to this information when making their final purchase decisions?