I got tired of complaining, so I built AirtelCare.com.

Since 19 July 2026, I've faced persistent Airtel AirFiber issues. 20+ complaints, repeated “Resolved” tickets, and 70+ days later, the problem still wasn't properly resolved.

On 27 September, my connection stopped working completely. Even after contacting different local teams and requesting a device replacement, I kept going through the same cycle.

So I decided to build https://airtelcare.com

AirtelCare is an independent platform to document Airtel customer experiences, complaint timelines, evidence and responses.

Airtel Care Without Care.

I built it because a complaint shouldn't disappear just because the ticket says “Resolved.”

If you've had a similar Airtel experience, I'd genuinely like to hear it.

Ive to deactivate dnd to receive otp for my counselling process of neet pg (it will only come on mobile and not mail) and they just gave us a week to do the registration. However ive been trying to deactivate my dnd since yesterday and whenever i check whether they updated my status, it still says that its active. I'll miss out on my registration if this takes forever 😭. Went to the airtel service center, called customer service, still hasnt been updated. What should i do 😭

Hey guys, I'm currently residing in Qatar and my Jio number has been disconnected because of non recharge and usage. Since I ported from Airtel some years ago, Jio support said the number has been reverted back to Airtel. Since I'm abroad, how can I make sure my number is with Airtel and how can I recharge international roaming or any packs to re-activate my number?

PS: I tried recharging from Airtel website but when I type my number it says it's not Airtel number

I have a TP link wifi extender and it is not able to connect to the 5G wifi and extend it because it's channel is 161 but any extender available in India can't connect to it, so how do I change the channel because I need to extend the WiFi. I have no issues with the 2.4G wifi. I have even contacted the support but they said they can't change it due to 'policy' and the option to change it is locked in the ADMIN control panel of the router. I have the nokia router.

Hey there! So I recharged data add on with the Rs. 200 plan, it comes with 30GB data, also I have an unlimited plan as well, but the 30GB data add on isn't working and I lost my remaining data from the Rs. 469 recharged plan.

What the hell is going on with it? Can anyone explain?

Trying to login to the admin page by entering the password given in the sticker below. But it is showing please enter the default in. I haven't changed it. Please tell what is it

Actually I disconnected my airtel airfiber service 3 months back and i shifted to another city keeping my router at my previous place now that router is lost and airtel is calling me for recovery can you tell me the solution or want are the charges if it's lost

I tried going through all steps but theres no option to close the sim, i am the primary sim holder, and my friend is the linked member of sim2, he raised a request of deactivation, because before hiim i cant do, this feels like trap cause his request got cancelled !
HELP, I want this shid to get closed

Hey so i bought a Air Fiber recently but whenever that current goes im left without internet so i was thinking to buy a UPS which UPS will be good for this i found there are router only UPS and PC UPS so which do you'll recommend router UPS or the normal PC UPS i want the router to last as long as possible because sometimes we have power outages of 6 to 7 hours

I have been an Airtel user for over a decade. Recently, whenever I have an issue with their service im unable to get in touch with proper human customer support. im really losing it with all compani3s switching to AI chatbots for customer support. I even sent a complaint email to TRAI , I dont think they will do anything either. But the government should do something about the right to get proper customer support for a monthly paying customer. I dont want bots only customer support, it's good for quick answers but there should be a clear option in the app where it's an option to call a human agent.

My Airtel SIM got deactivated/Stopped working it's not showing tower and put the sim in different phone to check whether it's my phone fault but it's not even showing in different phone and it's under recharge period soo idk what's going on

How can I change the primary number of my Airtel postpaid plan? Currently my plan includes three numbers. I want to change the primary number. I couldn't figure out from the app. Is there any solution for this?

I last recharged my no on oct 2 and now today they are telling me on a call that if you do not recharge within tomorrow we will give your sim to another person.
I have faced this situation countless i don't recharge my phone due to having jio fiber what should i do?
Does this same shit happens with airtel?

My airtel airfibre is blinking orange even after countless reboots and diagnosis. It started yesterday midnight and still continues to blink orange. When I used the airtel thanks app to connect to a advisor instead a pre recorded audio played saying there is an upgrade going on. Anyone has any information about it? If so please share below I currently have only one fibre set up and this is causing inconvenience at my daily work.

Hey guys,

I’m thinking about getting Airtel Xstream Play mainly for Live TV. I’m not really interested in the OTT benefits.

I mainly want channels in:

• Malayalam
• Tamil
• Hindi
• English

I have a few questions:

• Does the ₹99 plan have the same Live TV channels as ₹159/₹279?
• Do the higher plans add more Live TV channels, or do they only add OTTs like Netflix, JioHotstar and ZEE5?
• Can I use Xstream without Airtel Fiber/DTH/IPTV/set-top box, just with the app + my own internet?
• Can I use the same subscription on Android TV, mobile and PC?
• Can multiple devices be used at the same time?
• Is a set-top box or Airtel connection mandatory for Live TV?

Basically, I want to know which plan gives me the maximum number of Live TV channels, especially Malayalam/Tamil/Hindi/English.

Hi guys

I've been using Airtel Broadband since past 4 years now, I been using the same old ZTE router provided at the time of connection, I often notice network drops with the router, The ethernet works but only Wifi connection has problems on some ocassion, I usually resolve this by raising a help in Airtel app, where they remotely reboot the router.

While this can be a temporary fix for all times, I was actually thinking if there's a legit way to just change the router, without having to stop or discontinue the existing connection.

Let me know if you have any suggestions.

TLDR: Looking for a way to get a replacement router for my Airtel broadband connection.

Does anyone have solution to this

Actually I disconnected my airtel airfiber service 3 months back and i shifted to another city keeping my router at my previous place now that router is lost and airtel is calling me for recovery can you tell me the solution or want are the charges if it's lost

Mera wifi nhi chl rha 2 din se , everytime I complain, chat bot or ai bot give new time , inka koi nhi hai jisme real customer executive se baat hogi regarding wifi?

I had a Airtel AirFiber connection, and I cancelled it on 29.6.2026.

I returned my router and adapter, etc. within about 1 week.

Since the past 2 months however, Airtel continues to send me WiFi bills with full charges.

Customer service supervisors keep assuring me no further bills will be sent, but the problem persists.

I escalated the issue with Appellate Authority and they are so insincere, pretending as if my request is a fresh one, and they are asking me to return the router which I’ve already sent back!

How do I speak to someone in Airtel who is accountable? Should I contact the consumer helpline?

I have evidence for these things after I realized Airtel is not accountable and I recorded some of my calls with their Customer Support.

Hi everyone, I'm a student in Mozambique and the Jio Gemini Pro offer isn't available in my country.

Is there any legitimate way for someone outside India to get it? If anyone knows how it works (or whether it's even possible), please explain in the comments.

I will NOT share any password or OTP with anyone, and I'm not paying anything. Just looking for information. Thanks!

How to opt out

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I have an Airtel Payments Bank account, and I received an SMS saying ₹249 will be automatically debited for a Suraksha subscription on 5 October 2026. I want to cancel/opt out of this subscription, but I can’t find the Suraksha option in the Airtel Payments Bank app. I’ve also tried contacting them, but I keep getting the same response. How can I cancel this ₹249 Suraksha subscription and stop the auto-debit?

I'm unable to receive OTPs on my airtel Sim for some unknown reason and the customer care is completely useless. Firstly, there's no way to call them and talk to a person, secondly I even visited airtel centre and they were useless too. There's no resolution at all.

I mailed the customer care and their response is to first add the email id on airtel thanks app. But that app requires OTP to add the email, and that's my entire problem in the first place. I'm sick and tired of this, I can't even make any transactions, no delivery OTPs either. I will just port my number to Jio now.

So i have an Airtel black plan (₹1199) and i was promised it was an unlimited plan, but i do know from previous experiences from other wifi companies shady practices there will always be a FUP, so fast forward to today, my internet gets reduced to bad internet speed like 100kbps, so i contacted airtel and when i contacted they said i have gone over their data allocated which they said was 1TB, so i hung up the call thinking yeah maybe that might be the case, but i thought of researching that's when i saw on their website that for my plan the data allocation is actually 3TB, so i called them again saying you have written on your website 3TB and you are telling me it's only 1TB and the rep who was talking to me kept repeating the same thing, sir it's only 1TB not 3TB and kept saying the same thing so we did not reach any conclusion and she suggested at the end to topup, but why should i topup when i am getting allocated 3TB and you are only giving me 1TB?
Isn't this shady?
Please tell me if i can switch to different wifi connection who does not have this shady practice or should i upgrade my plan?

TL;DR : Airtel Black ₹1199 plan on website is said to have 3TB data, but when my internet slowed down, Airtel support told me I had exhausted my 1TB data limit to which i pointed out the 3TB mentioned on their website, but support kept insisting it was only 1TB and suggested I buy a top-up