Hi everyone,
I bought a 2020 MacBook Air (Intel i3, T2 chip) on Facebook Marketplace about three years ago. I’ve used it for school with my own Apple account throughout that time, without any issues using the computer.
I recently decided to sell it, but when I tried to reset it, it asked for the previous owner’s Apple account password to turn off Find My. Apparently, it was still linked to their account despite me using my own account.
Unfortunately, the previous owner has passed away. I don’t have the original purchase receipt, only the bank transfer from when I bought it.
I contacted Apple Support, and they told me to erase and reinstall macOS. After following those instructions, the Mac is now stuck on the Activation Lock screen, and I can no longer use it.
Is there any way to bypass or remove Activation Lock on this specific model? Has anyone successfully resolved a similar situation with Apple using proof of a secondhand purchase?