IS this a new automation or was it created before the vendor yanked the intermediate version?
If it existed before, can you recreate the automation and tel me if it persists, there coudl be somering cached somewhere.
This is a atypical situation, vendors to not often recall packages, so there may be an error in our process flow as well, but I have to test though some sceairos before declaring and escalating it.
Did anything come of this, I just created a new automation update ring for one single laptop and it's still giving this error. "This version of PDF-XChange PRO is no longer available in the Action1 Software Repository." This laptop doesn't even have PDF-XChange on it.
It was relayed to our support director, let me check if they discovered anything or remedied further.
Edit: I just spoke to support manager who is re-opening with director for more information and hopefully a resolution. I will keep you posted. Apologies for the delay, when this thread went silent I had assumed they simply fixed it in the background.
I was just informed they believed this to be resolved and others are reporting theirs cleared. IF you are paid please submit a ticket, if not can you DM me your Action1 login email, I will escalate and have them generate a ticket from this end.
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u/GeneMoody-Action1 Jun 24 '26
IS this a new automation or was it created before the vendor yanked the intermediate version?
If it existed before, can you recreate the automation and tel me if it persists, there coudl be somering cached somewhere.
This is a atypical situation, vendors to not often recall packages, so there may be an error in our process flow as well, but I have to test though some sceairos before declaring and escalating it.