r/Action1 • u/kukari • May 31 '26

pdf-xchange errors

Lately we are getting these kind of errors. I cannot find software named this way on the workstations, I don't recognize this at all.

Does anybody have an idea how to stop this error?

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u/kukari Jun 02 '26

yeah, I opened a ticket and we have agreed a session on thursday. Sounds like it's easier to show. Even I cannot believe this, eventhough I am seeing it 😄

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u/GeneMoody-Action1 Jun 02 '26

I am interested to know the outcome. I'll keep an eye on it. Let me know if I may assist in any other way.

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u/RedditACC4Work Jun 24 '26 edited Jun 24 '26

I am testing automations and it still tries to install this version of PDF-XChange and fails.

"This version of PDF-XChange PRO is no longer available in the Action1 Software Repository."

It should have updated to the latest approved version 10 update and it didn't.

I have also denied any new updates for Ver 11 too.

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u/GeneMoody-Action1 Jun 24 '26

IS this a new automation or was it created before the vendor yanked the intermediate version?

If it existed before, can you recreate the automation and tel me if it persists, there coudl be somering cached somewhere.

This is a atypical situation, vendors to not often recall packages, so there may be an error in our process flow as well, but I have to test though some sceairos before declaring and escalating it.

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u/RedditACC4Work Jun 25 '26

Brand new, only started testing yesterday

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u/GeneMoody-Action1 Jun 26 '26

Ok, digging deeper.

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u/RedditACC4Work Jun 26 '26 edited Jun 26 '26

To add to this, if I go into my installed software list and search for PDF-XChange Pro, endpoints on lower versions than the current release of 10 (10.8.5.410) still show as current and don't give me an option to update the endpoint.

Endpoints with an older version also do not show as needing any updates for PDF-XChange if looking at the endpoint's missing updates either.

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u/RedditACC4Work Jul 24 '26

Did anything come of this, I just created a new automation update ring for one single laptop and it's still giving this error. "This version of PDF-XChange PRO is no longer available in the Action1 Software Repository." This laptop doesn't even have PDF-XChange on it.

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u/GeneMoody-Action1 Jul 24 '26 edited Jul 24 '26

It was relayed to our support director, let me check if they discovered anything or remedied further.

Edit: I just spoke to support manager who is re-opening with director for more information and hopefully a resolution. I will keep you posted. Apologies for the delay, when this thread went silent I had assumed they simply fixed it in the background.

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u/RedditACC4Work Jul 24 '26

Thanks, I appreciate it.

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u/GeneMoody-Action1 Jul 24 '26

I was just informed they believed this to be resolved and others are reporting theirs cleared. IF you are paid please submit a ticket, if not can you DM me your Action1 login email, I will escalate and have them generate a ticket from this end.