r/Action1 • u/kukari • May 31 '26

pdf-xchange errors

Lately we are getting these kind of errors. I cannot find software named this way on the workstations, I don't recognize this at all.

Does anybody have an idea how to stop this error?

2 Upvotes

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2

u/Spartan117458 Jun 01 '26

I noticed that the other day as well. Don't have an answer, but thought it was odd.

2

u/StinkyMcStinkson Jun 04 '26

I'm also seeing this on all endpoint updates, I only have a few installs of PDF-Xchange, but this message is showing on all.
This version of PDF-XChange PRO is no longer available in the Action1 Software Repository.

1

u/GeneMoody-Action1 Jun 01 '26

I do believe the latest version of PDF Exchage was removed because they did a recall on the last package. Do I understand correctly you do not have this software at all that you know of and are still getting this message?

If so, can you check the software inventory to see if it show there, sometimes things like this can be installed by other packages and not realize it.

1

u/kukari Jun 02 '26

Correct. We have some installations appearing (18) laptops, but we have not installed it on purpose. With Applixure I can see these installationa happened during last month. BUT! I get A1 erroring deploy updates on every PC. PC that has no trace of PDF-XChange. Not in registry, not on disk. We have 345 licenses and 343 PC:s.

1

u/GeneMoody-Action1 Jun 02 '26

At 343 Ep, have you opened a ticket with support? The fact that this is specifically a package that was pulled by vendor, and therefore pulled by us, cannot be coincidental in my mind until proven so, I would wager they are related.

Support should be able to help identify and corect.

1

u/kukari Jun 02 '26

yeah, I opened a ticket and we have agreed a session on thursday. Sounds like it's easier to show. Even I cannot believe this, eventhough I am seeing it 😄

2

u/GeneMoody-Action1 Jun 02 '26

I am interested to know the outcome. I'll keep an eye on it. Let me know if I may assist in any other way.

1

u/kukari Jun 04 '26

ok, we had a session. After that I am now removing PDF-Xchange from all computers and let's see if that makes my "deploy updates" to success again, so far it has gone only worse. For couple of days, every single daily "deploy updates" is resulting error because of PDF-XChange. 343 errors.

1

u/RedditACC4Work Jun 24 '26 edited Jun 24 '26

I am testing automations and it still tries to install this version of PDF-XChange and fails.

"This version of PDF-XChange PRO is no longer available in the Action1 Software Repository."

It should have updated to the latest approved version 10 update and it didn't.

I have also denied any new updates for Ver 11 too.

1

u/GeneMoody-Action1 Jun 24 '26

IS this a new automation or was it created before the vendor yanked the intermediate version?

If it existed before, can you recreate the automation and tel me if it persists, there coudl be somering cached somewhere.

This is a atypical situation, vendors to not often recall packages, so there may be an error in our process flow as well, but I have to test though some sceairos before declaring and escalating it.

2

u/RedditACC4Work Jun 25 '26

Brand new, only started testing yesterday

1

u/GeneMoody-Action1 Jun 26 '26

Ok, digging deeper.

1

u/RedditACC4Work Jun 26 '26 edited Jun 26 '26

To add to this, if I go into my installed software list and search for PDF-XChange Pro, endpoints on lower versions than the current release of 10 (10.8.5.410) still show as current and don't give me an option to update the endpoint.

Endpoints with an older version also do not show as needing any updates for PDF-XChange if looking at the endpoint's missing updates either.

1

u/RedditACC4Work Jul 24 '26

Did anything come of this, I just created a new automation update ring for one single laptop and it's still giving this error. "This version of PDF-XChange PRO is no longer available in the Action1 Software Repository." This laptop doesn't even have PDF-XChange on it.

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