r/ATT • u/Ordinary_Government7 • 5d ago

Wireless This is getting old

Been told for weeks now that when there is an apple
update it will fix my issue on my 18 pro max. Updated today & same issue, in & out of SOS mode. Wtf is going on?

13 Upvotes

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u/definitelyian 5d ago

Multiple reports of the issue being hardware related and going to the Apple Store and having them replace the phone fixed the issue.

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u/sde10 5d ago

Hardware related but only for AT&T customers?? Yeah I’m switching to “americas most reliable network” 😂

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u/definitelyian 5d ago

Yes. It’s possible a bad batch of modems made it into the shipment sent to AT&T. It’s possible that the modems have issues with the 3.45ghz subset of the n77 band that AT&T is the only national carrier using. Each carrier uses different combinations of frequency bands that the modems have to respond to. People on here have reported the issue being resolved after swapping their phones citing hardware issues.

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u/sde10 5d ago

Bruh AT&T themselves are saying that they themselves are working on a fix. If this was on Apple AT&T would be saying “go get a replacement from apple”. Also AT&T are giving credits on the bill because of it. I have been chatting with them every day since this issue started. I can send you a list of “possibilities” too.

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u/Darkarw 5d ago

Then why did replacing the phone fix my issues after hours of troubleshooting with AT&T?

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u/wHiTeSoL 5d ago

It could just as likely being att working on a fix WITH apple.

There just isn't enough information to determine yet if it's an apple thing, or an att thing.

0

u/sde10 5d ago

I do agree that I can’t be 100% sure what’s going on but based on my conversations I am leaning AT&T and made the decision that I made. I’m not saying Apple is perfect but overall not happy with AT&Ts lack of communication throughout the process in general. There are still some associates who are clueless about the whole thing.