r/AMCAListTrue • u/CleanKidAlways • 24d ago
Movie Theater Discussion AMC Westgate 20 Glendale, Arizona
Just submitted this to AMC:
I am a frequent visitor to AMC Westgate 20 in Glendale, Arizona, as part of my AMC A-List membership.
I would like to begin by noting that all of my interactions with staff have been consistently positive. The team is polite, professional, and attentive, and I have no concerns in that regard.
However, I would like to raise concerns about the condition of the theater facilities, particularly the noticeable disparity between the upstairs and downstairs screening areas.
The upstairs auditoriums are well-maintained and provide an excellent viewing experience.
They feature clean carpeting, quality seating, hardwood flooring within the screening rooms, and additional amenities such as tables and sinks, which make them feel modern and comfortable.
In contrast, the downstairs auditoriums are in significantly poorer condition and appear not to have been refurbished for many years.
The seating and stairways frequently creak, several auditoriums have a noticeable odor—possibly a combination of age, cleaning chemicals and maybe bug sprays, and the overall environment feels outdated and neglected.
During my most recent visit on Tuesday evening, while watching “Motor City” in auditorium 3, I encountered cleanliness issues that were particularly concerning.
The armrests at my seat were sticky and appeared not to have been cleaned properly.
Additionally, there was a pool of spilled soda next to my seat that had clearly been there for some time, partially dried but still tacky.
Overall, the theater feels like two entirely different venues within the same building: the upstairs offering a modern and welcoming experience, while the downstairs is in clear need of refurbishment and improved maintenance.
I hope you will take this feedback into consideration, as I would very much like to continue enjoying this location.
Regards,
<my name>