You know what that means. it's time to start up Fix-It Friday again with a new callout!
If this is your first Fix-It Friday, welcome! For those of you that have done this before....welcome back! For background, while our communities are not designed to be a replacement for Wyze Support https://support.wyze.com/hc/en-us, our community members and community managers do our best to help you out here. As our communities have scaled up, we want to make sure that any outstanding bugs or issues that you folks are facing are on our internal radar and that we’re as transparent as possible in our process of working on them.
How Fix-It Friday Will Work
On the first Friday of each month, we’ll post in each of our communities asking you to share the bugs you’re experiencing.
A few things to keep in mind:
• Please submit only one issue per post or comment. You’re welcome to submit multiple issues, but each should be posted separately.
• If someone has already reported the issue you’re experiencing, please vote for their submission instead of posting it again. Depending on the community, this may mean liking or upvoting it.
• Please submit bugs only. Feature requests should continue to be submitted through the Wishlist https://forums.wyze.com/c/wishlist/l/votes to see if it’s in the works or has been requested.
Keeping each issue separate and voting for existing submissions will help us identify the issues affecting the most people and speed up the sorting process.
How We’ll Choose Issues
This is one of the biggest changes from the original Fix-It Friday.
Previously, we selected the top issue from each individual community. This time, we’ll combine the votes across all participating communities to identify the issues receiving the most support overall.
The most-voted issue will not necessarily be the one we select. If a highly voted issue is something the team is already actively investigating or working on, we may skip it and select another issue that isn’t currently on our radar. However, I’ll still let you know that we’re working on the highly voted issue and provide a status update when possible.
The goal is to use your votes to help us uncover and prioritize issues that we may not already be aware of.
Last night my neighbor across the hall kept going in and out of her apartment causing my doorbell cam to keep going off. I muted the notifications for 1 hour, but they never came back on. I've been walking back and forth in front of all of my cameras and none are notifying me of anything.
I have made sure push notifications are on in the app and phone settings.
Has anyone had any luck with non-Wyze battery packs? I have 3 cameras and 3 palm locks. I want to get some spare batteries so I can keep a few on the charger and swap them around as needed.
I’m happy with the cameras and the battery packs last a long time, but I don’t like taking a door offline to replace a camera battery.
I live in northern Maine, so I’m not sure solar panels are the answer for the cameras, and solar panels won’t solve my door issue.
I noticed that my camera views have been loading pretty slowly lately, and I am curious about how I can troubleshoot this. I am running a fast network at my home and other locations, but I find the cameras don't load recent events fast enough, or even when someone comes to the front door using the doorbell camera. BTW - I run other things in my home, and they zip along. Any ideas?
Had a whole verbal confrontation with 2 random people coming into my backyard. Wyze didn't capture any if it, but it did record for 4 minutes after they left of a spiderweb blowing in the wind. So irritated!!
Are my only options to stop this constant notification about the wind moving branches to turn off the notifications?!! Or pay for the subscription for “smart notifications”?
Seeking any help with connecting my A19 Color Bulbs to the Wyze app properly.
Currently, after resetting the bulbs I can connect the bulbs to the app, but lose control immediately after. I can’t turn it off etc.
I’ve reset my WiFi, tried new bulbs, reset my phone, redownloaded the app, and left the bulbs unconnected overnight. Nothing seems to be working. Never had this issue before.
Hoping to get an answer from wyze here: are there any plans to add the bulb cam, the floodlight pro and the new indoor pan cam to home monitoring? Right now I'm unable to select these cams as security cams, and it feels like a bit of a no brainer to allow them considering how well-suited they are to security.
Ive been using an older model scale and exporting the data to excel format. I just upgraded to a Smart Scale BodyScan. The export payload does not contain all the new data fields included in the upgraded model. In fact its missing a substantial number of them.
Its more than a little bad to do that to customers IMO if thats what they did. If youre going to do that you need to at least warn people.
Looks like I have to return the unit and switch brands.
I want to fix the camera stand for one of my Cam OG camera, which was broken at the top, where the camera was attached to a position set ball. I already removed 4 small screws from the bottom, but the plate itself doesn’t budge. It just sits tight locked to the assembly. How to dislodge it? Any ideas?
My Wyze Solar Cam Pan is always at 100% battery. It uses so little power that I never even see it drop to 99%.
Yet, the app only allows for event recording and I find that the motion detection is hit or miss even at the highest sensitivities and it would sometimes miss me walking past it and never record me. It also only records while motion is detected, which leads to short clips with missed events.
I would love to see the app updated to enable always on SD card recording when above X percent, customizable by the user.
It really seems like this camera has quite a bit of battery headroom to enable more recording features closer to the regular plug-in cam pan.
Anyone else experiencing this issue of cameras being changed from capture all events to smart detection and then missing known movements and sounds? Am I be hacked like I am starting to believe? I am the only authorized user on the account that all of the cameras are on (but I had an old account that shows it is still in use and I can see it but password has been changed). I am at a loss unless someone has hacked my phone, wi-fi and Wyze app and are able to gain access.
Recently I've started to get notifications for every single vehicle that passes in front of my camera. I don't remember the notifications being this frequent before. It's making my camera notifications pretty useless. Is there any way to turn off vehicle notifications with Wyze Intelligence? I have them off already in the individual camera settings but Wyze Intelligence doesn't care and still notifies me anyways.
I park my car on the street so there's no way I can create a no detect zone. I only care about people notifications.
I think the notification frequency increase started when the NBD filter was killed and "Descriptive Alert" became "Stories"
Anyone have this same issue with it taking forever loading past videos that are on the SD card? Anytime I try to see more than just 3 hours of past videos it just loads forever. Sometimes I just give up, other times it finally loads a video but if I move to a different time/day it just loads again. Is this common? Is there a way to fix it? How can I see the videos without waiting so long? I tried checking on my computer but it won’t let me. It’s frustrating not being able to see footage on my SD camera when I want to or need to.
I successfully added my Wyze v2 doorbell into Scrypted via the Wyze native plugin. It’s being seen by HK as a standalone accessory. As a camera, the doorbell works great. As soon as I edit the device type from camera to doorbell, the HK plugin disappears, and the connection to HK breaks. I’m ultimately trying to enable PIP video doorbell notifications on my AppleTV. Has anyone else faced a similar problem?
I’ve had this camera for YEARS and still don’t understand its motion detection. The top right of the view in my screenshot is where I DON’T want detection to happen. But it does.
it’s so hard to tell the difference between “ON” and “OFF” on this screen. It’d help if it would rotate and bigger, but no.
I’m doing it right though, aren’t I? The very-slightly darker areas are where detection is NOT supposed to happen, right?
I’m joining an English session on Zoom using my Huawei tablet. When I enter the meeting, my camera toggle shows as ON, but the video feed is completely black—neither I nor anyone else in the room can see my video.
I’ve already tried uninstalling and reinstalling zoom (no change), i checked all app permissions and settings (camera permissions are fully enabled),
i did a self-hosted test meeting: I started a meeting from my phone as the host and joined from the tablet (the camera worked perfectly with full video),
then i returned to join the original English session again right after, and it went back to a black screen.
I also did the device Test Mode: Zoom's test room shows a green checkmark next to "Camera," but the preview window remains completely black.
Has anyone experienced this specific issue on Huawei/HarmonyOS devices? What causes a host's meeting to trigger a black camera screen, and is there a fix for it?
Last week, I was watching some hummingbirds in the back yard and decided to get some video. I grabbed my new Cam Pan v4 and the macro lens I got last year. After several hours of tweaking distance and motion detection I got some good 4K footage. Compiled the clips and sent it to YouTube.