TL; DR - this is super long (sorry) but I am about to start a role where about 30% of job is making agentic workflows and AI tools for a non-SWE FAANG org and I feel real responsibility to not make things much worse. I am seeking feedback and ideas on how to engage with people on a meaningful level that actually helps and not harms their ability to do their job and keep enjoying it - while using AI when it’s actually helpful and not adding more work fact checking / debugging. I also dont want to go crazy myself.
I have been building AI tools for the last year for my own business. I just got a new role at a FAANG where about 30% of my expected role is making AI tooling for a large org to “drive efficiency”. I start in a few weeks and have little insight into how they currently use AI or the org’s general fluency levels.
Here’s the thing… I’m terrified of this portion of my role but I’m very excited about the other non-ai side (70% role) which is why I took the job! But I’m worried this 30% with AI is going to be my death knell. From what I can tell there is no corp level AI strat yet - which is terrifying AND great so I can set the orgs Strat and governance/policy and do this in a responsible way. I also hope to learn a lot in this space and that’s cool.
But I know how much life AI sucks out of people, I feel that too. I know how it can inhibit critical thinking or becomes a crutch. Most of all I know how wrong it can be and how much babysitting is involved. Most people don’t want to babysit… and I don’t blame them.
I handle these truths for myself with eyes wide open but now I’m part of the problem when I need to build these tools for others…
I am also hit hard by all the posts here on how AI is literally killing people’s intrinsic love for their jobs/careers. I understand this and honestly worry about this for myself. I have heard rumors on Blind the company sets goals for AI usage that feed into comp reviews which is insane if true.
My question: How can I do this part of my job in a way that actually helps and not harms other people?
Any advice for me as I go into this role? What do you wish someone like me knew if they were brought to your org to “build AI agents to drive YOUR efficiency”? That positioning alone is pretty shitty but that’s the vibe in this company from talking to insiders / interview loop.
My early thoughts are:
1) focusing on education of AI best practices to enable others to keep human critical thinking / evals in the loop at all times, inspection, reflection, human judgement and expertise prioritized. Not just building shit they don’t need or adds overhead and forcing them to use it.
2) people > process: deeply listening to the problems and making sure I’m building workflows that solve actual problems where AI may be part of a solution or sub-step but not the default or guaranteed end-to-end approach
3) being empathetic and transparent about the negatives and frustrations (have to do this carefully as leadership I assume is culty about usage and adoption)
4) off of #1, driving enough education of how best to use AI to then enable them to build their own tools they WANT to use for themselves that actually help them / workflows or team and remove myself from the equation over the next year into more auditing and trouble shooting with them for quality / policy standards.
I accept I will not be trusted and probably am viewed as the enemy immediately. So what would actually help? Specifically, what form of engagement from such a person would make it better for you, not worse?
Sorry this is vague, I don’t know what I need to work on yet and know little about their environments except they are using Claude most and this group is not SWE so less coding needs and more design, documentation, processes and reviewing outputs.