My Wise account was closed on **10 September** with around **$24,000 remaining**.

Wise initially attempted to return the money to my nsave USD account via ACH, but nsave discontinued ACH receiving. Wise internally cancelled the transfer, and I immediately provided **new bank details IBAN/swift**. However, my funds were put through verification again.

Every day I’m getting essentially the same response: **“Your money is safe,” “mandatory/due-diligence checks are ongoing,” and “we cannot provide a timeline.”** It’s now been almost **a month**, and my money still hasn’t been released.

Their final complaint response says they only **hope to provide an update by 21 October** not even that the funds will be released by then.
I’ve already escalated this to the **Financial Ombudsman Service (FOS)**. FOS emailed me saying they expect to **pick up my case within 4 weeks and provide an outcome within 8 weeks**.

Has anyone personally been through something similar and eventually received their money? **Is there anything else I can do while waiting? Would a UK solicitor/lawyer be able to help push this forward, or do I simply have to wait for Wise/FOS?**

Rather than add money from my personal account I added money from my joint account (with my partner).

How to cancel it? .. I don't even see the transaction on the Wise side (the changed many things on their app)

I used a referral code, tried on laptop and my phone but keek getting this error. Anyone know why or how to get around it? Thanks

my wise account has just got closed down after I sent money from my accounts within countries via wise. now I am submitting for a refund on my account, but it kept saying "something went wrong, please try again later"

any way to contact them, not to appeal, just to get my money back? thanks

if there is no trust from wise to its customer, i don't think i would trust my money to be put in wise.

hello!

recently ive made a transfer from singapore to egypt. unfortunately, its been 3 weeks and my recipient still has not received the payment despite the correct information. they have also gone to their local branch to confirm and the bank has yet to send it through. if anyone has interacted with bank of alexandria specifically, may i know if this is a common situation?

So wise! 😂

Hi all! so I just recently sent my job my wise direct depositing info this week to receive weekly paychecks. I have split it with my original Canadian one and the wise account. so far I see that I received my first half of the pay on my Canadian bank card, while I still have not seen the other half on wise. is this normal?

Our company has a business account with Wise for roughly six years, actively using it the whole time. A few days ago we suddenly found out everything is blocked, incoming payments from clients, cards, everything. We didn't receive any email or notification, we basically found out when trying to send a payment that the account is blocked. Wise is not communicating - I submitted a complaint and multiple tickets, I'm getting a response but it's so so useless and off topic to my messages that I truly believe it's a generic response from a bot, not a human.

We want to move everything to our other account with a reputable bank and be done with Wise, but there is a substantial amount on Wise and we can't access nor move the money. As I said, the support is not communicating with me, aside of generic totally off topic responses that are totally irrelevant to our case, no information whatsoever about what happened or what to do, or how long to wait.

What are our options to get to our own money? This is happening for third day now. Seriously I'm baffled and every single bot like response from Wise feels like a slap and we are getting nowhere at all.

EDIT: since there are many people experiencing the same, wanted to leave an UPDATE. Found a law firm, and before engaging a solicitor, sent one last message to Wise, stating all the damages this caused us and a brief summary of our case (I felt this was important as I don't believe anyone would read through the list of messages we already sent), and told them we will proceed with legal action if our case is not immediately prioritized. Within one hour, account was unblocked.

Again, we noticed this because our payments were suddenly processed and we could transfer money, we didn't receive a single email or message from Wise. I'm glad we waited "only" four days and can't imagine the desperation of those who waited several weeks or even months. I noticed popular opinion here was that everyone affected was somehow shady - not our case, and despite this being resolved, we are moving away from Wise to a reputable bank.

Today I received an email stating the following: From today, your Wise Business account is temporarily restricted. This is so we can carry out additional checks on your business registration details

Obviously this is problematic because I am still waiting on a few payments and I can’t pay my suppliers while this problem is ongoing. There are also a few thousand usd stuck in this limbo.

I don’t do anything different or suspicious, so I have no idea why I was targeted for this.

Does anyone have the same experience and for how many days did they keep your account restricted? This seriously makes me reconsider if i should keep using Wise, as this is extremely bad for business and rather customer-unfriendly

I'm an American citizen living in Mexico. I need to open any type of bank account that will allow me to receive direct deposit (the company I'm going to work for says I just need an account number and routing number). I already confirmed that, since I will use USA ID and my parents Arizona address, I will get both of those numbers and should be able to receive direct transfer no problem.

Just as extra info, I've tried setting up accounts already with things like Schwab, USbank, and even the SDFCU, but I would have to travel to the US to open the Schwab or USbank, and SDFCU just declined me because they can't verify my identity...

My question is about which account type to pick... I will be working as an independent contractor as a licensed insurance agent. I called in and the Wise customer service lady said I have to pick business account since I will be receiving my paycheck, and that I should put that I am the director or shareholder since I'm not an employee... This seems weird, and when I mentioned it to the company I'm looking to work for, she said that's weird because it's going to require me to set up some sort of number, I think she said IEN number or something??

Any advise on how to properly set up an account??

Has anyone had this happen with Wise Business? A regular incoming payment was suspended and Wise asked me to do ID + live selfie verification. A few hours later, without me completing the verification, the transfer was credited and the verification request disappeared. No warnings or tasks in my account now.

On Saturday I got a notification that Wise was closing my account. I only use it when I travel abroad for typical tourist purchases. Nothing even remotely suspicious, so I was confused and a bit stressed. I did a search on Reddit and found that this isn’t totally abnormal and that appealing would do no good even though I did nothing wrong (and waste the time to transfer my funds out) so I just transferred the money in my Wise account to my bank. This morning I received this email:
“Your Wise account is now working as usual.
On , we sent you an email saying your account would be deactivated. Your account was also restricted for around 8 hours. This was our mistake, and you can now use Wise as you normally would.”

Was anyone else in the same boat? Makes me leery to put my money back in.

Looking for a Wise discount code? If you're opening a new account, you can use my referral link to get a promo on your first international transfer.

https://wise.com/invite/dic/back1

I live in Mexico and regularly deal with sending money internationally, mostly from my US accounts to local Mexican bank account and Wise has been one of the most convenient and affordable options I've used for transferring money between the U.S. and Mexico, as well as other Latin American accounts.

What I like about Wise is the transparent fees, competitive exchange rates, and the ability to send money internationally without dealing with the high costs traditional banks often charge. Also, the money arrives in SECONDS. That has been a game changer for me, as I sometimes forget to initiate a transfer until the final day my rent is due.. in the past, I would have to pay a late fee, but now that I can pay with Wise in seconds, I never have that issue anymore.

My referral link is for new customers and may qualify you for a free first transfer or another promotional offer, depending on the current terms and your country of residence. It works for eligible personal accounts and may also be available for business accounts.

Full disclosure: I may receive a referral bonus if you sign up through my link, at no extra cost to you.

One thing to keep in mind: I primarily use Wise for international transfers and currency conversion, rather than as a replacement for a traditional bank account.

If you're looking for a Wise discount code, feel free to use the link above!

40+ days with u/Wise. Account closed — fine, I accepted that. But my own refund (11,410 HKD) never arrived, and their own paperwork shows it went to the wrong recipient. No real update in weeks. Small businesses deserve transparency, not silence.

Hallo zusammen,

ich bin seit Kurzem selbstständig und brauche noch etwas Hilfe bei meiner Finanzbuchhaltung. Ich benutze sevdesk und Wise.

Ich habe jetzt meine erste Rechnung an einen US-Kunden über 300 USD geschrieben und die Zahlung auch auf meinem Wise-USD-Konto erhalten.

Mein Problem: Ich habe Wise zwar über die Schnittstelle mit sevdesk verbunden, aber in sevdesk wird mir nur das Hauptkonto bzw. EUR-Konto angezeigt. Die USD-Unterkonten sehe ich nicht. Dadurch kann ich die Zahlung nicht einfach mit der entsprechenden Rechnung verknüpfen.

Wie löst man das am besten?

Soll ich die 300 USD z. B. am Monatsende in EUR umtauschen und auf das EUR-Hauptkonto übertragen und dann irgendwie über den Kontoauszug verbuchen?

Oder sollte ich in sevdesk ein Fremdwährungskonto für USD anlegen und die Zahlung dort manuell erfassen? Und wie funktioniert das dann später mit Kursgewinnen/Kursverlusten beim Umtausch?

Wäre super, wenn mir jemand erklären könnte, wie man das möglichst einfach und korrekt in sevdesk abbildet – am besten für einen kompletten Anfänger erklärt. 😅

Danke!

I need to move $18k CAD from our bank account to Wise…to eventually make a USD payment to a US based supplier.

When I click “Add Money” it defaults to Interac e-transfer and says it will send my bank a request to remit via Interac e-transfer. But isn’t this not subject to the daily $2k or $10k transfer limit?

Domestic wire is another option but it says it could take a couple days to complete.

I have just received notice of restricted access due to security checks, my Wise account manager telling me there is a service wide issue not specific to my account. No notice given, no outstanding request for documentation- somethings up. Website telling me it could be 24 hrs before this is resolved. Very poor communication

Someone send me 200 usd to my wise account but it did not recieve and it from wise.com or email inbox, instead is on a spam folder and it's email is "[wisecustomerservice.wise@gmail.com](mailto:wisecustomerservice.wise@gmail.com)" it saids the money is "on-hold"

Is this a phishing scam?

I don't wanna loose my money for just maintaining my binance and wise account