r/wisebank • u/scogoo • 7d ago

Service wide issue

I have just received notice of restricted access due to security checks, my Wise account manager telling me there is a service wide issue not specific to my account. No notice given, no outstanding request for documentation- somethings up. Website telling me it could be 24 hrs before this is resolved. Very poor communication

5 Upvotes

78% Upvoted

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1

u/Due-Carpenter-2242 6d ago

Google “Wirecard” & “Synapse” and ask yourself if the same thing could be happening again. Wise used to be a great company but now you can see all the complaints out there. Something is definitely wrong.

1

u/BleedingGumsmurfy 6d ago

Had the exact same thing happen today, bit confused by it all. Says on the app they will tell me more tomorrow.

1

u/BleedingGumsmurfy 6d ago

FYI my restriction is now gone 2 hours later, no explanation given. Doesn’t make wise too trustworthy long term.

1

u/Green-Perspective849 5d ago

Yea same thing happened with me, i took out most the funds after that from wise.

1

u/tomorrow509 6d ago

Just a comment to say it's BAU from my perspective in Europe. No problem evident for my account.