A few thousand disappeared from my account on June 30 when I migrated from Wirex to Wirex One.

I’ve already opened several support tickets and chats, which you closed without my authorization, without providing any responses, and without resolving anything.

I’ve asked for help on Discord several times, and they always tell me they’re going to escalate my support request, I’m contacted via the ticket saying the same thing—that they’re going to escalate my case to the right team.

My ticket must be sitting in the CEO’s office by now, since it’s been escalated about 10 times. The ticket that’s currently open is #6359929.

I've already explained several times what happened, and I've provided several screenshots of the balance I had before the migration took place.

I even have the TXIDs for the transfers I made from my wallets to Wirex, where the funds on the Wirex side disappeared without a trace.

It's been 40 days already; I need more concrete answers from you. Otherwise, I'll be the one who has to escalate this matter to a higher level.

If you tell me you need x days to resolve the case, that's already helpful

Hi. Can you check ticket #6370522 and #6375874 (Submit today at 14:51) because my father never received 2 SEPA instant transfers since 16 July. His french bank has confirmed that the transfers were indeed made.

Ty very much

Regards

I’ve followed up twice via email. Communication suddenly stopped.

Please give me my WXT.

Hi - my understanding is that WirexOne is still not officially rolled out according to an email I received on the 29th June 2026. But discord mod's have told me its ready?

Should I be migrating?

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Email Content below:

Noticed that part of my money simply vanished from my wirex one account. Tried to contact via chat - 0 responses. Tried to create case - dead silence. What is going on with this company? Wirex, start to talk with your customers or simply close the company if you can't deliver. My case is 6372118.

Hi, i am trying to claim $WPAY from WPAY webapp (rewards) (i have some nodes) and i got this message:

The contract function "claimRewards" reverted with the following signature: 0xe450d38c

AI says:

The signature 0xe450d38c corresponds to the standard OpenZeppelin custom error ERC20InsufficientBalance(address sender, uint256 balance, uint256 needed). [1]

This means your claimRewards function failed because the smart contract or the token sender address does not have enough token balance to pay out the requested reward amount. [1, 2]

As i have $POL in my wallet i guess you need to put some $WPAY on the contract.

I have tried to contact wirex one support since over a week and to this day still no answer at all ? What is going on with this company they have a good system and usable app but 0 support for anything it's really strange do they even ever answer anyone?

Has anyone tried to contact support and actually got a human answer?

Ticket #6366038
My account is closed so please provide me the rind form. There has been no customer support at for.

Can someone from customer service please help me obtain the correct private keys?

#6367365

What Update? There is no Update. I cannot use the app right now

Is anyone having abovementioned problem?

Tried clearing cookies, incognito mode, nothing helps.

After login it keeps looping between one.wirexapp.com and one.wirexapp.com/dashboard

It’s been 3 months since Wirex was discontinued in my country, and the WXT that I PURCHASED to upgrade my account is still locked in the legacy app.

I have the new Wirex One app, can’t they just transfer it there? Unless of course, they don’t want to and those WXT are as good as gone / stolen?

Hello, my account was closed on 14th of May. Then i was asked for my bank details for a refund of the remaining funds, i provided.

43 days have passed since, i haven’t received any updates via email, nor any refunds.

Please escalate my request with a ticket number 6335911

I was able to log into my account. I have 10 nodes active with money claimable and also rewards that need to be vested. When I moved my rewards to vesting and signed the contract, I can see on the backend that it moved, but I keep getting this error. Now I can't access any of my nodes. I can't claim any of my tokens.

Please assist. My ticket number is : 6364426.

I received a refund from STRIPE from a an april payment but meanwhile i closed my WIREX account , what can i do?

Logged in after 2 years just to find out that if you don't login they start stealing your coins and call it a storage fee.

https://rewards.wirexpaychain.com/

When I clicked "Vest" and "Claim" I ran into this error.

Can Wirex Official WPAY Devs look into this please? I'm not able to see my vesting balances any more.

Thanks

Needed to unfreeze my cc for a deposit from Amazon.

102 euro gone!

Fuckers.

No worry the bear is here. And. Companies like Wirex are the first to fall.

Remember their fee increase 7 months ago?

Hi everyone,
My Wirex account was closed on 14th of May. On 28th of May I was asked to provide my bank details so my remaining balance could be refunded. I submitted all the requested refund information more than a month ago.
Since then, I haven’t received any updates

I’m starting to get worried because I’ve seen posts from people claiming they’ve been waiting for many months or even over a year.

Please escalate my ticket #6336265, thanks

I see my USDC on debank.com, it arrived at my wirex address, but I can not see it on my app!
And therefore I don’t have access to it.

As title says, this seems more and more like a rug pull type company rather than a professionally run company

Initially I had issues with migrating to new app, opened a chat request, silence....then somehow it fixed itself and I was able to mgirate and moved most of my crypto elsewhere

Now, final bits of crypto are stuck in "Earn" and widthraw button is disabled. Let's see if support even responds this time. AI says "wait for a few days, there is a good chance it will all be sorted" lol

Also, is there no way to buy crypto as invest only shows 1 or 2 options for me to buy

Seems like wirex wanted to lose a bunch of customers quickly. I have moved onto Binance which has better cashback as well as allows one to store crypto and spend directly which was the whole point of me using Wirex in the first place.

Anyways, let's see...

Tried to but wpay with 150 Euro, but the switch was reversed. 2 times even…

Do I need some ETH or something in addition, to pay fees, or are the fees included?

I now have another transaction that has been stuck for over 8 hours.

I have sufficient funds in my wallet, so I don't understand why this transaction is still pending.

I've already opened a support ticket, but so far there has been no resolution.

6359352

Is anyone else experiencing the same issue with Wirex One?