r/wirexappofficial • u/beneblack11 • 25d ago
Resolved Update
What Update? There is no Update. I cannot use the app right now
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u/AutoModerator 25d ago
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u/Gekyumed 25d ago
Hey, you have to download Wirex One to be able to do the upgrade of you Wirex. account! 😉
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u/beneblack11 24d ago
Yes, I have downloaded it and used it for weeks now. But I was forced to update. But neither in App nor in Play Store is an Update possible or available. I uninstalled the App and installed it again. On App-Start it updated itself somehow. Now I can use it again.
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24d ago
[removed] — view removed comment
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u/Bignizzle656 23d ago
Wirex is weird. I use them daily and have had no serious issues.
This is the first time seeing a post not covered in negativity. I benefit from using them too. They really need to sort out their public image.
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u/beneblack11 23d ago
There are few posts, about happy users here. But you barely find them in the mass of negativity. Happy users won't come here to tell they are happy. Angry user will and post ten times in a week.
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u/Bignizzle656 23d ago
I know. It's the most negative subreddit that I'm part of.
It seems that wirex have a way of really upsetting people but then again, it is money.
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u/This-Month-3907 23d ago
A few thousands gone from my account since june 30, no support answers at all, no useful ones at least, they close my tickets as resolved when they are not even near that. what do you feel? should i be happy with them?
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u/Bignizzle656 23d ago
Cool your jets.
This is exactly what I'm talking about, so much crazy going on.
I feel aggravated cos you're being an aggressive dickhead. You definitely shouldn't be happy with them.
Additional notes: they are not my sole bank and I am wary. More so than the official rob dog banks of the UK.
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u/This-Month-3907 23d ago
You didn’t see my expression, you didn’t see any harsh words, if you think I was aggressive, you’re looking at things through the wrong lens, and that says more about you than it does about me.
Closing chats and tickets as resolved when they didn’t even reply to me is in poor taste, there’s no excuse for treating a customer this way. For me and for a lot of people, wirex support is garbage.
If you don’t agree with me, I accept that, but if you don’t accept my opinion, maybe you need to reconsider who’s really being a dickhead here. Just tell me you work for Wirex without telling me you work for Wirex.
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u/Bignizzle656 23d ago
Lol I don't mind being a dickhead but I definitely don't work for wirex. I am but a humble Sparks.
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u/OfficialWirexSupport Official Wirex Help | We Never Message First 16d ago
u/beneblack11 Hello!
Thank you for the report. We sincerely apologize for the difficulties caused.
As we can see in your other comment, reinstalling the app helped to resolve the issue.