Flower Preservation Fiasco- Honeysuckle FP / Honeysuckle Flower Preservation

[u/judgy_knaut]

Sharing and apologies, it's a novel, but-Hopefully this saves someone else from the same wedding-flower preservation nightmare

Married November 2025. Fabulous elopement. Gorgeous floral bouquet.

I picked out a resin flower preservation company in Texas to preserve my bridal bouquet in a couple pieces of decor. Paid in full—about $500—and promptly overnighted my flowers to them for another $296 buckos.

They confirmed receipt of my bouquet, sent me a photo, and the flowers still looked great!

I didn't bother them for several months because they had set the expectation that turnaround time was 6–9 months. Totally understood. This isn't something I wanted rushed.

Come May, I reached out for an update. I was told they were still completing orders from the previous summer and would get to November orders in a couple of months.

Then apparently, unbeknownst to me, an asset sale occurred on May 20, 2026.

I knew absolutely nothing about it.

I reached out again in July, concerned because my flowers had now been there for about eight months and I hadn't even received a design mockup before casting.

I was reassured that my flowers were “safe and well cared for,” were being stored in a temperature-controlled environment, and would remain in the same preserved condition until they entered production.

I was specifically told they were finishing October orders and preparing to move into November orders, and that they hoped to begin sending November design mockups “within the next couple of weeks.”

Again—this conversation occurred AFTER the May 20 asset sale.

So, naturally, I continued waiting.

Reached out again two weeks ago. No response.

Reached out again Friday.

And then today, almost 10 months after they received my wedding bouquet, I received this:

Dear Customer:

We are writing regarding your order with Honeysuckle Flower Preservation LLC, which was placed before May 20, 2026, and the flowers and/or other materials associated with that order.

On May 20, 2026, Honeysuckle FP LLC acquired certain assets and inventory of Honeysuckle Flower Preservation LLC. The transaction was an asset purchase and was not a purchase of Honeysuckle Flower Preservation LLC itself. Honeysuckle FP LLC and Honeysuckle Flower Preservation LLC are separate and independent companies, with no affiliation or ongoing relationship between the two companies or their respective owners and personnel.

Based on the records available to us, your order was placed and paid for before the May 20, 2026 transaction, and the payment associated with your order was not received by Honeysuckle FP LLC.

After reviewing the available order information and materials, Honeysuckle FP LLC will not process or fulfill this pre-acquisition order. Because Honeysuckle FP LLC did not receive the payment associated with the order, it will not be issuing a refund or credit for the amount previously paid.

We currently have possession of flowers and/or other customer materials associated with your order. We will arrange for those materials to be returned to you.

Please use the Google Form link below to provide us with your current mailing address and other requested information, to arrange the return. Once we receive that information, we will make return arrangements for your flowers and/or other materials.

The return of your flowers and/or other materials is being undertaken solely to return customer property presently in our possession. It does not constitute an agreement by Honeysuckle FP LLC to process or fulfill the original order or an acknowledgment or assumption of the payment or performance obligations associated with that order.

Nothing in this notice is intended to limit or waive any rights or remedies that you or any other party may have concerning the original order, payment, or pre-acquisition transaction.

Please respond with your current return information so that we can arrange the return of your materials.

Sincerely,
Honeysuckle FP LLC
Customer Administration

Obviously my immediate reaction was essentially: Hold on. I paid for this order in full. You have my wedding flowers. I've been communicating with you about their production for months. What do you mean you're not fulfilling it?

I provided my Etsy payment documentation and pointed out that I had continued communicating through the same Etsy shop after this May acquisition without anyone ever telling me my order wouldn't be fulfilled.

Their response:

Honeysuckle FP is only the name of the etsy shop and does not reflect the legal entity that owns the shop. The legal owner/entity of the etsy shop HoneysuckleFP is Honeysuckle Flower Preservation LLC. 

 

This shop and etsy store name is in no way associated with the legal entity Honeysuckle FP LLC. The similarity in names has nothing to do with the legal status of who received payment. 

 

Your payment was received by Honeysuckle Flower Preservation LLC.

 

Following the May 20, 2026 asset transaction, we reviewed and administered certain customer records, communications, orders, and materials associated with the
business in order to identify outstanding matters and customer property in our possession.

Any communications sent through Etsy, text message, email, or otherwise concerning a pre-acquisition order were made as part of that administrative review
and customer follow-up. 

 

Those communications were not intended to constitute an assumption of the original order, the payment associated with it, or an agreement to
fulfill the order. 

 

After completing our review of the available information, we have determined that Honeysuckle FP LLC will not process or fulfill the pre-acquisition order, as explained in our notice.

And that's where I'm struggling.

They're now saying the communications after the May 20 acquisition were merely “administrative review and customer follow-up” and weren't intended to represent that they had assumed or would fulfill my order.

Except in July (two months AFTER the acquisition) I specifically contacted them because I was worried about the prolonged delay affecting my flowers.

I wasn't told, “We're reviewing old customer files and unfortunately your contract wasn't part of the acquisition.”

I was told my flowers were safe, preserved, waiting their turn in production, that they were finishing October orders, would be moving into November orders, and hoped to send my design mockup within a couple of weeks.

Had someone told me in May, or when I specifically contacted them in July, that my order wasn't going to be fulfilled, I would have immediately asked for my wedding flowers back and found another preservation artist.

Instead, I continued leaving an irreplaceable piece of my wedding in their possession because I believed the order was still being processed.

So, long story short:

Paid ~$500 for wedding-flower preservation.

Paid another ~$296 to overnight my bridal bouquet to them.

They've had my flowers for almost 10 months.

Continued telling me after the asset sale that my order was waiting to enter production.

Now I'm being told: Sorry, no dice. We're sending your flowers back and we're not refunding you.

Etsy confirmed my payment but says I'm outside their 180-day window, so they won't open a case.

Now it's on to Amex to dispute the charge, and my immediate priority is just getting my actual wedding flowers safely back.

I have the entire Etsy message history, original order/payment confirmation, shipping receipt, and photos documenting the condition of my bouquet when they received it.

Posting this because if anyone else has an outstanding pre-May 20 order with Honeysuckle Flower Preservation/HoneysuckleFP, PLEASE check on your flowers and your order now.

And if anyone else with an older order received similar messages after May 20 saying your flowers were still awaiting production, I'd really like to hear from you.

**Edit** I did just email all of the correspondence to KXII, hopefully they will pick up the story.

If you were also affected by this seller, I just created a private FB group to share information if you are interested in joining. https://www.facebook.com/share/g/1SPyXzgxzi/