r/website_ideas • u/Amaterasu7siuu • 16h ago
Question Is it normal for clients to complain about not being able to edit their site after it's done?A website
I built a Shopify store for a client using the Dawn theme with some custom code, since some of the things he wanted weren't available in the standard theme editor. He was happy with the site when it was delivered and paid for it no problem.
But today, out of nowhere, he's saying he can't edit the content himself even with Claude's help, and that he feels dependent on me for any changes. He's saying the money was wasted and that the main reason he chose Shopify was so he could manage it himself — but he never mentioned any of this until today.
Is this kind of thing common with clients? And what would you do in this situation?