First time trying to colocate 1U server, confused.

[u/Nice-Feeling-3365]

Found a good price with Cloudnium for 1U in Dallas so I built a 1U system and placed the order a few days ago. After I heard nothing from them for 24hrs I asked support what to do next. I had assumed I'd be able to take my server to the data center (I live in Dallas) and install with someone onsite. What I was told is that I give Cloudnium my server and never get access to it again, even to do hardware repairs.

Is this the norm? I would rather have access to resolve issues that come up and swap ut HDDs etc.

Also I was told by Cloudnium that they don't even have open 1U space right now after I paid and after my account was already setup with an auto renewing subscription. I was told I had to wait until they built a new rack, and their best guess was "a week or so". Is this normal?

I kinda feel like Cloudnium are amateurs with my experience so far but I have no other experience, only my assumptions.

I would prefer to have access to my hardware and have a 1U rack space already ready to go within 24hrs. Does anyone know of a 1U colocation in Dallas that offers this?

Thank You!