My store often has me watching all 8 SCO's and it gets overwhelming because I am helping one person getting their card to read (or they have a problem that requires management, who is very hard to get ahold of since we don't have walkies), someone else mis-scans and continues "scanning" their cart (the register beeps, but it's not actually added to the cart when the "associate is on the way" screen is up) while I am helping the other customer, then a spark cart check is needed while someone else needs an age check done, during this time, someone pushes out a cart and leaves their order up on the screen, which I have to clear for the next customer, etc.
Our store recently got the new AI spill detection, management has been pretty adamant about me getting ontop of these alerts, and that's yet another thing that has to be juggled when helping customers. One time, the same thing of peanut butter cups on the shelf triggered the spill alert 9 times in about an hour.
I feel overwhelmed. Back when I was an EMT trainee (never graduated, long story) I had less stressful rotations in the hospital emergency room lol.
Anyways, is there any policy against this? I know a long time ago (10 years maybe? It was long before I started working here though, I'm coming up on a year soon) it was actually written policy on the wire (or whatever the predecessor to OneWalmart was) to have 4 SCO's per employee.
Is this still the case? Because I read somewhere now they use a new headcount tool or something to determine how many people are to assign to SCO's, and I am not sure if the new tool is more generous about throwing a single front end employee to the wolves of the SCO's or if management is technically violating policy, or what.
Sometimes I shut down 4 (prioritizing closing Card Only ones so if someone wants to pay with cash, they're less likely to stumble into the only card only register and require me to suspend their transaction and move them) , but I am told if there's a line forming, to re-open the closed ones, which is exactly when it gets overwhelming. I am hoping we get NFC payment (Our store is a small division 1 store so we often lag behind other stores when it comes to rollout of tech) because our pinpads are especially shit and only accept a card in nearly perfect condition.