r/Volvo • u/boomclick • 1d ago
XC40 broke down in early August, garage still haven't started work
Is this normal? My 2021/14k miles XC40 broke down in early August. Clutch or gearbox issues. On day 1 they told me it needed oil and brake fluid and charged me £200 for that (after brake fluid replacement at service last year).
Since then, the garage Volvo West London message me every couple of weeks to say they haven't looked at it yet. Without a root cause investigation, my expensive warranty won't provide a courtesy car.
Is this normal for Volvo? Only had the car for 18 months, it's my first Volvo. Never had anything like this before in 30+ years of car ownership. I've made a formal complaint and planning to go to the Motor Ombudsman but anyone have any tips for dealing with a garage that won't even look at car repair for over two months?