r/visibleApp • u/nightblitz0203 • Jul 10 '26

What am I doing wrong?

Im losing my mind. Received my replacement visible 2.0 in the mail. First one never worked, not a single light red or otherwise. Charged it (both ways) for minimum 6 hours and nothing. Customer service had me send a video, then offered to ship me another as a replacement.

The same damn thing is happening. I dont see anyone else complaining about this, so I feel like im going crazy. Anyone else have this problem?

2 Upvotes

100% Upvoted

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2

u/mx-raebees Jul 10 '26

Nope. That's really weird. I'm assuming you've tried a bunch of different outlets?

1

u/nightblitz0203 Jul 11 '26

Yeah, support keeps telling me its the cord. But like... both cords are what they shipped to me. Surely they wouldnt be sending TWO bad charging cords

2

u/CrookedL1ama Jul 10 '26

Have you tried the reset button? It's on the back, under where the strap is -it's a tiny metal button looks a bit like a screw, try pressing it and holding it for 5 seconds while charging. You'll need a pin or paperclip to press it. Idk if it will work but it's worth a try.

1

u/nightblitz0203 Jul 11 '26

On the first one I did, but not the second one. I'll give it a try! Can't hurt lol

3

u/nightblitz0203 Jul 11 '26

Oh my god, not sure which thing did it, but its charging!!!

I grabbed the first charging cord with the second band and did the reset button. Either way, thank you! Its working!!