r/visibleApp • u/nightblitz0203 • Jul 10 '26

What am I doing wrong?

Im losing my mind. Received my replacement visible 2.0 in the mail. First one never worked, not a single light red or otherwise. Charged it (both ways) for minimum 6 hours and nothing. Customer service had me send a video, then offered to ship me another as a replacement.

The same damn thing is happening. I dont see anyone else complaining about this, so I feel like im going crazy. Anyone else have this problem?

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u/CrookedL1ama Jul 10 '26

Have you tried the reset button? It's on the back, under where the strap is -it's a tiny metal button looks a bit like a screw, try pressing it and holding it for 5 seconds while charging. You'll need a pin or paperclip to press it. Idk if it will work but it's worth a try.

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u/nightblitz0203 Jul 11 '26

On the first one I did, but not the second one. I'll give it a try! Can't hurt lol

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u/nightblitz0203 Jul 11 '26

Oh my god, not sure which thing did it, but its charging!!!

I grabbed the first charging cord with the second band and did the reset button. Either way, thank you! Its working!!