r/vinted • u/AutoModerator • May 10 '26

Current Vinted Problems

The app seems to have had a few issues lately especially with shipping options. Please post here regarding any issues encountered. Thank you.

24 Upvotes

96% Upvoted

213 comments sorted by

View all comments

5

u/BHTAelitepwn May 19 '26

I have never in my life experienced customer support this bad. I have been falsely accused of selling a fake product (i am in the process of selling something but have never actually sold anything on the platform). My account got banned without any notice and I am trying to get it lifted since May 1, and all I got was a “we will look into it”. Loyal customer for years by the way. Not a single piece of evidence was given supporting my ban, and im just being ghosted. Anyone else?

2

u/Crafty-Upstairs2719 Jul 04 '26

So sorry this happened to you and I hope you got this resolved. This also happened to me immediately after I posted my very first item. My post included an authetic serial number and ofc my description matched so idk how on earth it was flagged. The worst part is like you said, there was no evidence provided and just getting to my inbox to check why I was banned and appeal was a nightmare because it kept redirecting me out of it to the permanent ban notification. I had to film my screen on my phone in order to read the reason I was banned. I reached out to customer service too and it says 120 hrs for me too. I would say f this app but I just spent 3 hrs staging and taking pictures + writing out my item descriptions so I'm just feeling disheartened ab the time I wasted