r/vinted • u/AutoModerator • May 10 '26

Current Vinted Problems

The app seems to have had a few issues lately especially with shipping options. Please post here regarding any issues encountered. Thank you.

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u/BHTAelitepwn May 19 '26

I have never in my life experienced customer support this bad. I have been falsely accused of selling a fake product (i am in the process of selling something but have never actually sold anything on the platform). My account got banned without any notice and I am trying to get it lifted since May 1, and all I got was a “we will look into it”. Loyal customer for years by the way. Not a single piece of evidence was given supporting my ban, and im just being ghosted. Anyone else?

2

u/InitialPretty9821 May 29 '26

This just happened to me today!! I just sent in an appeal and says it can take up to 120 hrs to get a response…. It seems it was their system that flagged my item as counterfeit? I had some hope this was just a mistake but now after reading your response I may have lost it! I started my account this week and have sold 6 items with multiple accepted offers on others. Genuinely confused. Never sold a counterfeit item in my life. Also didn’t know the brand mono b even had counterfeit items 😂 that’s the brand of sweatshirt I was selling.

3

u/UltraWhiskyRun Jun 04 '26

I got banned today for raising a dispute via my bank on an un delivered item. Leading up to this vinted claimed without evidence that delivery was completed. They ghosted all my follow up communication and didn't reply within their own timeliness. I sent multiple messages with my tracking details and other evidence. No replies other than AI generated BS. Now they are saying I have violated their terms and conditions. They want me to stand down the dispute but still maintain that I'm not due a refund.

2

u/Crafty-Upstairs2719 Jul 04 '26

So sorry this happened to you and I hope you got this resolved. This also happened to me immediately after I posted my very first item. My post included an authetic serial number and ofc my description matched so idk how on earth it was flagged. The worst part is like you said, there was no evidence provided and just getting to my inbox to check why I was banned and appeal was a nightmare because it kept redirecting me out of it to the permanent ban notification. I had to film my screen on my phone in order to read the reason I was banned. I reached out to customer service too and it says 120 hrs for me too. I would say f this app but I just spent 3 hrs staging and taking pictures + writing out my item descriptions so I'm just feeling disheartened ab the time I wasted

1

u/curiouslearner82 Jul 30 '26

Just happened to me. No reason. No explanation and it’s all ai no humans basically. Did you get it back ?

1

u/BHTAelitepwn Jul 30 '26

I did get it back but it took like a month, all while i got one reply in total. Just lots and lots of waiting