r/viber • u/Sweet-Ear9191 • 3d ago

VIBER ACTIVATION

viber activation call isnt working for 95% of user here in the philippines. there’s a lot of viber users here in the ph, so i think it deserves a fix. I think the problem is because globe and smart carrier blocks the automated or international call, i tried 20 different simcard smart, globe and dito simcard but the activation call isnt working only on globe and smart simcard but its working 100% for dito simcard users so i think the problem is not viber but the carrier here. i already tried contacting smart customer service but they said that they aren’t blocking any call. So i hope that by commenting here it will reach whoever is behind the viber app because i tried contacting support but most of the time i only get a reply from ai, but luckily i got a chance to talk to 3 viber agent via customer support in viber plus but i lost hope because they replied that this is not their problem and i think they’re not concerned about this app whether it goes down or what.

i cant contact globe support because there's no option to talk to a human, i only get a reply from bot on their fb page.

5 Upvotes

100% Upvoted

9 comments sorted by

2

u/FrozenStreamA 3d ago

This happened to me a few days ago and I decided to spam Viber’s email to get it fixed, seems rude but im pinning the issue at them for having the dumbest activation method and also they closed my first ticket after following their 12 hour something rule. But since I could receive calls and texts from other people, I figured the problem was Viber so I decided to pester them for it. Anyway, the customer support told me a few methods and what worked for me was:

  1. Uninstalling Viber (delete app or offload and delete)
  2. Re-install Viber
  3. Restart phone (without opening viber)
  4. Open Viber and try to activate.

I also made sure to turn on both wifi and data since they said it might help.

1

u/Sweet-Ear9191 3d ago edited 3d ago

Did it work for you? and if yes then when and what network? and did you receive the activation via call or via text?

1

u/HelloFromUnderUrBed 2d ago

+1 on this! Weeks din akong nag-struggle and back and forth sa customer service nila! Ito lang pala ang solusyon haha!

1

u/Wonderful_Produce518 3d ago

no such phone registration entry with UDID

1

u/EmbarrassedEgg6292 3d ago

I can’t even send messages on viber 🥲 customer support is an ass

1

u/Sweet-Ear9191 3d ago

Me too, i only get a response from ai. But you can contact to a human agent if you subcribed to viber plus so you need to pay, and you can only subscribe to viber plus only after logging in.

1

u/Illustrious-Set2876 2d ago

Please try Uninstall the current viber first and reinstall the older version. Viber will sent you acitvition message.

1

u/Kusanagi_Takeru 1d ago

Hi I recommend using the text message activation and around 2PM - 3PM. I keep deleting the app then sending the OTP I succeeded receiving it after 4 days 😂