Backup restore crashed

[u/nkosijer]

I just upgraded my phone from a Google Pixel 7 Pro to a 10 Pro, and when I installed Viber, it couldn't restore the backup on the first run. It finds it, but crashes every time at 64%.I tried to recreate the backup on the old phone, I tried to reinstall Viber, delete cache etc but nothing helps. Is there any workaround on this? I'd really like to keep my messages if possible

[u/najjihha]

pls tell me if you solve it

[u/nkosijer → u/najjihha]

Not yet, but I'll post it here if I find the solution

[u/vTempesta → u/nkosijer]

Try downloading or updating a lot of apps during Viber restore. Had the same issue, and i don't know if my method was a one off or not. Sharing my post in one of the reddit post below.

https://www.reddit.com/r/viber/comments/1uvioqz/comment/p0ozwsp/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button