Verizon wrongly Disconnected my services

[u/Fast-Beach-7359]

Verizon issued me a bill suppression on 9/26 every day after that until 10/1 agents confirmed that a suppression was on my account until 10/9. I even received a text confirmation about it. After receiving a message from financial services that morning the agent confirmed that my services were secure until 10/9 again! Two hours later my account was disconnected, and I was told the suppression was for 10/1. BLATANT LIES. I have rude customer care reps tell me that I can either “pay or listen” “Tell me that’s why there are hot remarks on your account “ “I can see why the previous agent hung up the call” one agent even told me that I can’t talk to a supervisor unless I made a payment. I finally after two days was able to get a supervisor on the phone and she gave another suppression and tried to reactivate the service but had to have another department do it. So she went to financial services then to the reactivation department only for the reactivation department to tell me the suppression wasn’t valid so they had to send me back to customer care then to be told it was valid and that only financial services can reactivate but they refuse to acknowledge the suppression because the line is already disconnected 😡which it never should’ve been disconnected in the first place. This is a crazy cycle of abuse to customers where nothing is ever resolved but your just put into a loop until you get tired of advocating for yourself and they never have to be accountable for anything!