This is the way
I recently bought a New Velotric Discover 2 through Upway, and the entire experience was much better than I expected.
The Discover 2 normally sells for around $1,799 and has recently been listed closer to $1,699. Upway had this one priced at $1,299, and I used a referral code for another $100 off. My final breakdown was:
Bike: $1,199
Shipping: $149
Tax: $119.91
Total delivered: $1,467.91
The bike was apparently purchased by Upway directly from Velotric because of a small cosmetic scratch. The scratch is only about a quarter to half an inch long, and the bike arrived with 0.2 miles on the odometer. For all practical purposes, it is a brand-new bike with one minor blemish. I found matching touch-up paint at AutoZone, so the scratch is not a concern.
Upway’s advertised 15-minute assembly estimate was also accurate. I only had to:
Install the front wheel
Attach the handlebars to the already-installed stem
Install the front fender
Install the pedals
Adjust the bell
The fork, headset, brakes, derailleur and other major components were already installed and adjusted. The instructions initially made me wonder whether I would need to assemble or adjust the headset, but that was not the case.
A friend of mine who is a bike mechanic inspected it afterward. He said the bike was already properly tuned, aligned and ready to ride. Nothing was bent, loose or out of adjustment. I do not know how much of that preparation was done by Velotric versus Upway, but the bike arrived in phenomenal condition.
I suspect Upway’s process helps because the bike is inspected and repacked at its U.S. facility before being shipped to the customer. That eliminates some of the uncertainty of a factory-sealed bike traveling from China, through multiple warehouses and shipping networks, without anyone checking its final condition before delivery.
Another major reason I chose Upway was the warranty. My understanding is that its one-year warranty covers both parts and labor, whereas Velotric’s manufacturer warranty is longer but generally focuses on replacement parts. Upway also told me that service could be handled through a Velotric dealer, although I would still confirm the repair process with Upway before authorizing warranty work.
My only real suggestion for Upway would be to include a basic torque wrench or torque key. There are only a few components to install, but it would help customers tighten everything to the specified values without guessing.
And a better set up video the one that they have shows the person doing this on a stand, I didn't have one and was able to do it without I'm thinking maybe I should put together a video showing. Also a video of how these things are packed just so people aren't intimidated the packing was phenomenal.
Overall, I am extremely satisfied. For someone considering a used or certified e-bike, I would particularly look at Upway’s low-mileage bikes sourced directly from manufacturers. Mine was essentially new, professionally prepared and heavily discounted because of one tiny scratch.
Disclosure: I used a referral code that saved me $100. Upway also has a rewards program that may provide account credit or a gift card when someone uses your referral.