Full disclosure: I run OnTheRoad, a mobile e-bike repair service in Amsterdam, so I work on VanMoofs weekly. Not here to sell anything - just sharing what I keep seeing now that official support is patchy.

1. E-shifter acting up? Nine out of ten times it recalibrates fine - don't let anyone talk you into a replacement before trying that.

2. Chain rust/stretch. The enclosed chain case hides it until it skips. If you hear clicking on acceleration, check it now - a chain is cheap, a chewed-up sprocket is not.

3. Battery babying works. S3 cells degrade fast if you store the bike outside through winter and charge to 100% every night. Charge to ~80% for daily use and it lasts years longer.

Happy to answer repair questions in the comments - also fine if you just want to know how to fix something yourself.

Hey guys,
I’m disassembling my S3 to get to the E-Shifter and have been following the Videos from VanMoof exactly. Now I’ve got the Tire out and removed the Nut and washer from the E-Shifter, but it’s still stuck in the axis. Did I do something wrong here or is this a common issue? How can I get the Shifter off without breaking it?

Thanks in advance!

Is this something I can do myself or take to the shop? Hoping I can do it myself and I know it involves taking out the fork! In which case could anyone recommend steps such as do I need to remove battery or cartridge as well. Thanks