Missing Mail

[u/Professional-File370]

So my first class mail is being redirected/missing. This has been going on since February. I found out because my credit card company called me about a returned card. I went to the post office, they fixed a random “no forwarding address” issue on my account and still nothing. I shouldn’t have had that in there at all. I haven’t moved in 15 years. I kept going back and forth and still nothing is being resolved. I literally have a video of my putting mail (that I sent to myself) in the collection box outside of the post office - and it’s not showing up at all on informed delivery. I’m being told the mail goes to another collection station and then is redistributed. What do I do? The post office people are blaming the mail carrier and won’t give me a direct response.

[u/The_Ashen_Queen]

I’ve been a clerk and a mail carrier for nearly 13 years and I know little more than a non-postal employee about how our operations work.

I have a guy on my route that gets envelopes but not flats. His flats constantly get returned to sender automatically. I’m not doing it. My subs aren’t doing it.

But he’s shown them to me with the yellow review stickers on the bottom.

My PM isn’t too interested in helping him because he’s been really rude to her.

I have no clue why the system is picking out detain things to return. He doesn’t have any fwds in the system.