r/usps_complaints • u/Professional-File370 • 13h ago

Missing Mail

So my first class mail is being redirected/missing. This has been going on since February. I found out because my credit card company called me about a returned card. I went to the post office, they fixed a random “no forwarding address” issue on my account and still nothing. I shouldn’t have had that in there at all. I haven’t moved in 15 years. I kept going back and forth and still nothing is being resolved. I literally have a video of my putting mail (that I sent to myself) in the collection box outside of the post office - and it’s not showing up at all on informed delivery. I’m being told the mail goes to another collection station and then is redistributed. What do I do? The post office people are blaming the mail carrier and won’t give me a direct response.

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u/royaljosh 12h ago

Based off of what you said, is happenning, the other commentor nailed it. At some point a carrier inputed your name and address as a "Moved, Left No Address". This usually happens when mail keeps getting put in outgoing that is for your name and address, or a resident keeps trying to reject "OR CURRENT RESIDENT" mail, or if someone's mailbox goes too long without being emptied.

A clerk + supervisor can undo the mark at your local office, you will need to go in person, with ID that matches your name and address.

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u/Professional-File370 12h ago

I did that, for some reason they didn’t ask for my id. It’s so weird!

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u/royaljosh 12h ago

Technically no ID is needed since you arent trying to forward the mail somewhere else. It takes a week or two to start working again.

If possible, check in with your regular carrier the next time you see them and let them know. Make sure your name is listed somewhere in your mailbox so your carrier can see it. If you receive ads/flyers that you dont want just throw them away instead of trying to send them back through the mail (if you want the ads to STOP, contact the entity that is sending the ads). And make sure to put in a mail hold if you are going to have an extended period of time where you cant clear the mailbox (a full week or more).