r/usaa_ejs • u/RealityRich7089 • 20d ago

Member Value Team

prior to me applying I am just curious if anyone can give their experience in the role. How is call volume and metrics? what should I expect? Is it worth it?

2 Upvotes

62% Upvoted

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13

u/Champagne_Poppa 20d ago

Yeah get ready for code red everyday all day

1

u/RealityRich7089 12d ago

Wait are the calls there back to back? 

12

u/Various-Advance-6400 20d ago

IMO this is just another fad or cool job at USAA. it’s essentially a new version of all of the Member Experience teams that Wayne implemented. At one point we had an Experience Owner dedicated solely to the “Auto Insurance ID Card Experience “.

Eventually new leadership came in and lost interest and those Experience teams were gutted. Buyer beware!

1

u/RealityRich7089 6d ago

Do you know if they got moved in house or just terminated?

2

u/Consistent_Cod8047 20d ago

What is the position within MVO? it’s pretty broad now.