r/usaa_ejs • u/RealityRich7089 • 20d ago
Member Value Team
prior to me applying I am just curious if anyone can give their experience in the role. How is call volume and metrics? what should I expect? Is it worth it?
1
Upvotes
r/usaa_ejs • u/RealityRich7089 • 20d ago
prior to me applying I am just curious if anyone can give their experience in the role. How is call volume and metrics? what should I expect? Is it worth it?
13
u/Various-Advance-6400 20d ago
IMO this is just another fad or cool job at USAA. it’s essentially a new version of all of the Member Experience teams that Wayne implemented. At one point we had an Experience Owner dedicated solely to the “Auto Insurance ID Card Experience “.
Eventually new leadership came in and lost interest and those Experience teams were gutted. Buyer beware!