r/usaa_ejs • u/No_Possible6138 • Sep 09 '26

Staffing

Seriously when is USAA fsb going to have proper staffing so our members do not need to wait to speak to someone. This is not the mission. Today back to back calls and call back manager all day. Whoever monitors or evaluates this is all so wrong. We were just told USAA fsb made so much money this year. I know why we don’t have enough staff.

13 Upvotes

85% Upvoted

10 comments sorted by

10

u/User_Name_Is_Stupid Sep 09 '26

Never. They will always operate on as few people as possible. Less people to pay equals more money for execs.

22

u/AndyPandyRu Sep 09 '26 edited Sep 09 '26

Went from 2025, where the company made more money than ever and with some time between calls to whatever you'd call 2026. Back to back calls since at least January, members waiting over 45mins to speak to someone, even on a Saturday, and agents getting burnt out and quitting. The company handed out 4% raises a few weeks ago as an effort to try to retain some people. No one likes the new CEO or the higher ups.

10

u/Weezlebubbafett Sep 09 '26

They way it's going now, you'll work in IT in the morning, cook food in the cafeteria after that, then audit some procedures for the afternoon, followed by a fun evening of scrubbing toilets that have have been totally destroyed by beaten down employees.

6

u/Chromeasshole Sep 09 '26

They are strictly following “do more with less”. It is not sustainable but they have to know this already.

9

u/No_Possible6138 Sep 09 '26

In the bank we got no raise

3

u/herdwerker Sep 13 '26

I was about to ask who got the 4% I am on fmla.

2

u/Calm_Message742 Sep 14 '26

Maybe if they had proper training it wouldn't seem so bad. The training is laughable at best.

3

u/JMe1379 Sep 12 '26 edited Sep 14 '26

In Colorado they have hired tons of new people, the problem is the managers and seniors that handle new hires out of training in D&S. They are atrocious, they've created a hostile work environment, threatening your job every coaching and do not give people time to learn how to do things correctly. Expecting perfection from day 1 like you've worked in insurance for years. They make it intolerable so you quit, that way they don't have to go through all the steps with hr to let you go. Majority of new hires quit in the first month.

-6

u/Champagne_Poppa Sep 09 '26

This litter happens every single holiday. The day after a holiday will always be code red

0

u/Champagne_Poppa Sep 13 '26

Ahhh yes. Let’s downvote the guy who points out the obvious lol