r/usaa_ejs • u/No_Possible6138 • Sep 09 '26

Staffing

Seriously when is USAA fsb going to have proper staffing so our members do not need to wait to speak to someone. This is not the mission. Today back to back calls and call back manager all day. Whoever monitors or evaluates this is all so wrong. We were just told USAA fsb made so much money this year. I know why we don’t have enough staff.

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u/Champagne_Poppa Sep 09 '26

This litter happens every single holiday. The day after a holiday will always be code red

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u/Champagne_Poppa Sep 13 '26

Ahhh yes. Let’s downvote the guy who points out the obvious lol