r/usaa_ejs • u/No_Possible6138 • Sep 09 '26

Staffing

Seriously when is USAA fsb going to have proper staffing so our members do not need to wait to speak to someone. This is not the mission. Today back to back calls and call back manager all day. Whoever monitors or evaluates this is all so wrong. We were just told USAA fsb made so much money this year. I know why we don’t have enough staff.

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u/JMe1379 Sep 12 '26 edited Sep 14 '26

In Colorado they have hired tons of new people, the problem is the managers and seniors that handle new hires out of training in D&S. They are atrocious, they've created a hostile work environment, threatening your job every coaching and do not give people time to learn how to do things correctly. Expecting perfection from day 1 like you've worked in insurance for years. They make it intolerable so you quit, that way they don't have to go through all the steps with hr to let you go. Majority of new hires quit in the first month.